1) S1: In the pioneer years of the balanced scorecard development, innovation process was the same from internal processes. S2: Customer value is important to measure from time to time in order to identify change trends. Both statements are incorrect Only S1 is incorrect Both statements are correct Only S1 is correct 2) S1: A balanced scorecard contains both customer and internal business process performance measures since improvements in customer satisfaction should result in improvements in internal business processes. S2: Different companies, having different strategies, should have different balanced scorecards even if they are in the same industry. Both statements are incorrect Only S1 is incorrect Both statements are correct Only S1 is correct
1) S1: In the pioneer years of the balanced scorecard development, innovation process was the same from internal processes. S2: Customer value is important to measure from time to time in order to identify change trends. Both statements are incorrect Only S1 is incorrect Both statements are correct Only S1 is correct 2) S1: A balanced scorecard contains both customer and internal business process performance measures since improvements in customer satisfaction should result in improvements in internal business processes. S2: Different companies, having different strategies, should have different balanced scorecards even if they are in the same industry. Both statements are incorrect Only S1 is incorrect Both statements are correct Only S1 is correct
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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Question
1) S1: In the pioneer years of the balanced scorecard development, innovation process was the same from internal processes. S2: Customer value is important to measure from time to time in order to identify change trends.
- Both statements are incorrect
- Only S1 is incorrect
- Both statements are correct
- Only S1 is correct
2) S1: A balanced scorecard contains both customer and internal business process performance measures since improvements in customer satisfaction should result in improvements in internal business processes. S2: Different companies, having different strategies, should have different balanced scorecards even if they are in the same industry.
- Both statements are incorrect
- Only S1 is incorrect
- Both statements are correct
- Only S1 is correct
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