Explain to the management of T&M Bakery’s how Social Media has changed traditional business models.

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
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Explain to the management of T&M Bakery’s how Social Media has changed traditional business models.

Tom and Mary have been running their bakery T & M Bakery successfully in Rosebank for the last
20 years and had stable growth year on year. However the past 2 years have not been easy as the
bakery recorded a loss for the very first time last year and is set to meet a similar fate by end of
this financial year as well. Both business owners can only attribute the loss to low sales volumes
they have been experiencing, as both walk in and call in customer numbers have drastically
decreased since June last year. Tom who is responsible for marketing knows that the market has
changed and knows that their current marketing techniques (flyers, pamphlets and local
newspaper ads) are not reaching the right audience and need to explore other avenues. They
have thus hired you as their Digital Marketing Manager to help take their bakery online and help
them increase both online and offline sales within the next 12 months.
Transcribed Image Text:Tom and Mary have been running their bakery T & M Bakery successfully in Rosebank for the last 20 years and had stable growth year on year. However the past 2 years have not been easy as the bakery recorded a loss for the very first time last year and is set to meet a similar fate by end of this financial year as well. Both business owners can only attribute the loss to low sales volumes they have been experiencing, as both walk in and call in customer numbers have drastically decreased since June last year. Tom who is responsible for marketing knows that the market has changed and knows that their current marketing techniques (flyers, pamphlets and local newspaper ads) are not reaching the right audience and need to explore other avenues. They have thus hired you as their Digital Marketing Manager to help take their bakery online and help them increase both online and offline sales within the next 12 months.
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