Explain the term product item ,product line and product mix in the context of the above situation

Principles Of Marketing
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ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
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Explain the term product item ,product line and product mix in the context of the above situation
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Case Study 19:
Office Needs, is a small chain of distributors of good-quality office fumiture, carpets, sofas and filing
cabinets. Within each category, the company offers a wide variety of products with a great many
variations of each product being offered. For instance, the company currently offers around 42 different
designs of chairs and 23 varieties of office desks; The Company keeps Intouch with advances made in
the office fumiture field worldwide andintroduces those products which are in keeping with the needs
of the market in tems of design. workmanship, value for money and technical specifications.
Office Needs trades only in quality fumiture which is sturdily constructed. Differences between its
products and cheaper, lower quality ones are well knownto those who have several years of experience
in the business.
An Important feature, the company feels, is the availability of a complete list ofcomponents ofthe
fumiture system. This enables the customer to add bits and pieces of matching designs and colour in
the future. Such components are available for sale separately, Systems are maintained in stock by the
company for a number of years, and spare parts for chairs and other fumiture are always available.
The trade is currently witnessing a downtrend due to recession and players from local unorganised
sector. Office Needs has also experienced the same over the last two years. In addition, it hadto trim
the profit margins. Last year, it barely broke even andthis yearit is hea ding for a small loss for the first
time in the company'stenyearhistory.
Questions:
(a) Explain the term Product item, Pro duct line and Product mix in the context of the above
situation. 5 Marks
hp
W
Transcribed Image Text:Review View 三, |早早 AaBbCcDc AaBbCcDc AaBbC AaE .三. I Normal I No Spaci... Heading 1 Head Paragraph Case Study 19: Office Needs, is a small chain of distributors of good-quality office fumiture, carpets, sofas and filing cabinets. Within each category, the company offers a wide variety of products with a great many variations of each product being offered. For instance, the company currently offers around 42 different designs of chairs and 23 varieties of office desks; The Company keeps Intouch with advances made in the office fumiture field worldwide andintroduces those products which are in keeping with the needs of the market in tems of design. workmanship, value for money and technical specifications. Office Needs trades only in quality fumiture which is sturdily constructed. Differences between its products and cheaper, lower quality ones are well knownto those who have several years of experience in the business. An Important feature, the company feels, is the availability of a complete list ofcomponents ofthe fumiture system. This enables the customer to add bits and pieces of matching designs and colour in the future. Such components are available for sale separately, Systems are maintained in stock by the company for a number of years, and spare parts for chairs and other fumiture are always available. The trade is currently witnessing a downtrend due to recession and players from local unorganised sector. Office Needs has also experienced the same over the last two years. In addition, it hadto trim the profit margins. Last year, it barely broke even andthis yearit is hea ding for a small loss for the first time in the company'stenyearhistory. Questions: (a) Explain the term Product item, Pro duct line and Product mix in the context of the above situation. 5 Marks hp W
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