Explain the fundamental shift in the focus of quality from the Industrial Revolution through the turn of the century (2000).
Explain the fundamental shift in the focus of quality from the Industrial Revolution through the turn of the century (2000).
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The industrial revolution could be understood as the revolutionary transition of society from an agrarian to mechanized mass production, labor-intensive society. Over the past few centuries, the emphasis on quality has changed significantly, from the manufacture of commodities during the Industrial Revolution to customer satisfaction at the turn of the century. Here is a summary of this significant change.
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