Exercise for Case Study ternational Education Center (IEC) is a non-profit organization. It provides international education and information to the citizens of a Midwesten state. The organization provides opportunities for individuals to learn about different cultures and to gain an understanding about their role as citizens of the world. It does this by connecting the people of the state with visitors from all over the world in order to meet and leam from one another. Kolab was hired by this organization 6 months ago as a CEO. Prior to the job at the IEC, Kolab

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Exercise for Case Study
ternational Education Center (IEC) is a non-profit organization. It provides intenational
education and information to the citizens of a Midwestem state. The organization provides
opportunities for individuals to lean about different cultures and to gain an understanding
about their role as citizens of the world. It does this by connecting the people of the state with
visitors from all over the world in order to meet and learn from one another.
Kolab was hired by this organization 6 months ago as a CEO. Prior to the job at the IEC, Kolab
directed national programming and services for the Office of Refugee Resettlement (ORR) in
Washington, D.C. Before her job at the ORR, she worked for an international relief agency
and traveled extensively throughout Southeast Asia and Africa, working in the organization's
field offices, managing its daily operations.
Kolab, born in Cambodia, fled with her parents to the United States as refugees during the
regime of Pol Pot and the Khmer Rouge (the followers of the Communist Party who ruled
Cambodia from the 1975-1979). Her experiences growing up as a refugee fuel her motivation
and passion for international work. It also shaped her expectations and working style. She
known to her colleagues as a "go-getter" and a "high performer."
The board of trustees thought Kolab's international experiences and goal-oriented,
achievement-focused attitude was just what they needed to expand the organization on a
national level. The previous president, Hanh, did not have the strategic thinking and vision to
move IEC, even though she was very effective at building relationships throughout the state.
After 10 years with IEC, Hanh decided to step down from her leadership role. This gave the
board of directors an opportunity to hire someone like Kolab who can challenge employees
and push the organization to reach its financial and fundraising goals.
Since Kolab's hire, employee productivity and motivation has decreased. Staff used to enjoy
coming to work, talking with one another, and planning programs and services for the
community. Now they come to work because "we need a paycheck,"and they accomplish their
tasks because "Kolab told me to do so." There is no enthusiasm for the mission of the
organization and the vision for the new work that Kolab and the directors created in a strategic
planning meeting. A couple of times, when Kolab passed employee cubicles, she heard
comments like, "She works us all like we don't have a personal life," "She's so impersonable,
"I miss just chatting with people," and "Hanh was never like this. She always made time to talk
to us."
the majority
Just last week, Kolab had a staff meeting,
Throughout the meeting, they gave her blank stares, and, as soon as the meeting was over,
they quickly left. Kolab is tired of the staff attitudes and behaviors. The culture of this
organization can't operate the way it used to. I am determined to change it," she thinks to
staff sauntered in
herself.
1. How does Kolab's self-concept influence her ability to lead?
2. What cultural value dimensions does the organization operate under? What about
Kolab?
3. What cultural intelligence strategies do you recommend for Kolab and her employees?
!!
Transcribed Image Text:9:04 4 0 exercise fo.ase study - Read-only File Home Insert Draw Layout Review View В I E Read Only - You can't save changes to this file. Save a copy Dismiss Exercise for Case Study ternational Education Center (IEC) is a non-profit organization. It provides intenational education and information to the citizens of a Midwestem state. The organization provides opportunities for individuals to lean about different cultures and to gain an understanding about their role as citizens of the world. It does this by connecting the people of the state with visitors from all over the world in order to meet and learn from one another. Kolab was hired by this organization 6 months ago as a CEO. Prior to the job at the IEC, Kolab directed national programming and services for the Office of Refugee Resettlement (ORR) in Washington, D.C. Before her job at the ORR, she worked for an international relief agency and traveled extensively throughout Southeast Asia and Africa, working in the organization's field offices, managing its daily operations. Kolab, born in Cambodia, fled with her parents to the United States as refugees during the regime of Pol Pot and the Khmer Rouge (the followers of the Communist Party who ruled Cambodia from the 1975-1979). Her experiences growing up as a refugee fuel her motivation and passion for international work. It also shaped her expectations and working style. She known to her colleagues as a "go-getter" and a "high performer." The board of trustees thought Kolab's international experiences and goal-oriented, achievement-focused attitude was just what they needed to expand the organization on a national level. The previous president, Hanh, did not have the strategic thinking and vision to move IEC, even though she was very effective at building relationships throughout the state. After 10 years with IEC, Hanh decided to step down from her leadership role. This gave the board of directors an opportunity to hire someone like Kolab who can challenge employees and push the organization to reach its financial and fundraising goals. Since Kolab's hire, employee productivity and motivation has decreased. Staff used to enjoy coming to work, talking with one another, and planning programs and services for the community. Now they come to work because "we need a paycheck,"and they accomplish their tasks because "Kolab told me to do so." There is no enthusiasm for the mission of the organization and the vision for the new work that Kolab and the directors created in a strategic planning meeting. A couple of times, when Kolab passed employee cubicles, she heard comments like, "She works us all like we don't have a personal life," "She's so impersonable, "I miss just chatting with people," and "Hanh was never like this. She always made time to talk to us." the majority Just last week, Kolab had a staff meeting, Throughout the meeting, they gave her blank stares, and, as soon as the meeting was over, they quickly left. Kolab is tired of the staff attitudes and behaviors. The culture of this organization can't operate the way it used to. I am determined to change it," she thinks to staff sauntered in herself. 1. How does Kolab's self-concept influence her ability to lead? 2. What cultural value dimensions does the organization operate under? What about Kolab? 3. What cultural intelligence strategies do you recommend for Kolab and her employees? !!
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