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evices do in fact represent the voice d discuss how this is accomplishe= and House of Quality (HOQ).

evices do in fact represent the voice d discuss how this is accomplishe= and House of Quality (HOQ).

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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8. A recurring theme in Continuous Quality Improvement and Lean Six Sigma is the idea (and rightfully so) that the customer is the final arbiter of quality. The challenge of course is how to make sure that the products and services do in fact represent the voice of the customer. Question. Briefly explain and discuss how this is accomplished with specific reference to Quality Function Deployment (QFD) and House of Quality (HOQ).
Transcribed Image Text:8. A recurring theme in Continuous Quality Improvement and Lean Six Sigma is the idea (and rightfully so) that the customer is the final arbiter of quality. The challenge of course is how to make sure that the products and services do in fact represent the voice of the customer. Question. Briefly explain and discuss how this is accomplished with specific reference to Quality Function Deployment (QFD) and House of Quality (HOQ).
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