Due to COVID19, airlines cut services, such as meals and snacks during flights, and started charging for luggage. However, they are still concerned about service. A group of four carriers hired Denny's Marketing Research Inc. to survey passengers regarding their level of satisfaction with a recent flight. The survey included questions on ticketing, boarding, in-flight service, baggage handling, pilot communication, and so forth. Twenty-five questions offered a range of possible answers: excellent, good, fair, or poor. A response of excellent was given a score of 4, good a 3, fair a 2, and poor a 1. These responses were then totaled, so the total score was an indication of the satisfaction with the flight. The greater the score, the higher the level of satisfaction with the service. The highest possible score was 100. Denny randomly selected and surveyed passengers from the four airlines. Below is the sample information. Is there a difference in the mean satisfaction level among the four airlines? Use the .01 significance level. What is the F-value? Leave your answer in 2 decimal places Northern WTA Pocono Branson 94 75 70 68 90 68 73 70 85 77 76 72 80 83 78 65   88 80 74     68 65     65

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Due to COVID19, airlines cut services, such as meals and snacks during flights, and started charging for luggage. However, they are still concerned about service. A group of four carriers hired Denny's Marketing Research Inc. to survey passengers regarding their level of satisfaction with a recent flight. The survey included questions on ticketing, boarding, in-flight service, baggage handling, pilot communication, and so forth. Twenty-five questions offered a range of possible answers: excellent, good, fair, or poor. A response of excellent was given a score of 4, good a 3, fair a 2, and poor a 1. These responses were then totaled, so the total score was an indication of the satisfaction with the flight. The greater the score, the higher the level of satisfaction with the service. The highest possible score was 100.

Denny randomly selected and surveyed passengers from the four airlines. Below is the sample information. Is there a difference in the mean satisfaction level among the four airlines? Use the .01 significance level.

What is the F-value? Leave your answer in 2 decimal places

Northern WTA Pocono Branson
94 75 70 68
90 68 73 70
85 77 76 72
80 83 78 65
  88 80 74
    68 65
    65  
 

 

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