st whether there is a difference between the population mean customer satisfaction scores for the two retail t 2's customers. Enter for as needed.) | scale indicates that a population standard deviation of 15 is a reasonable assumption for both retailers. Con ur answer to two decimal places.) simal places.) mon? nce to conclude that the population mean satisfaction scores differ for the two retailers. to conclude that the population mean satisfaction scores differ for the two retailers. conclude that the population mean satisfaction scores differ for the two retailers.

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A consumer product testing organization uses a survey of readers to obtain customer satisfaction ratings for the nation's largest supermarkets. Each survey respondent is asked to rate a specified supermarket based on a variety of factors such as: quality of products,
selection, value, checkout efficiency, service, and store layout. An overall satisfaction score summarizes the rating for each respondent with 100 meaning the respondent is completely satisfied in terms of all factors. Suppose sample data representative of independent
samples of two supermarkets' customers are shown below.
Supermarket 1
Supermarket 2
n, = 280
n, = 300
x, = 88
X, = 87
(a) Formulate the null and alternative hypotheses to test whether there is a difference between the population mean customer satisfaction scores for the two retailers. (Let u, = the population mean satisfaction score for Supermarket 1's customers, and let u, = the
population mean satisfaction score for Supermarket 2's customers. Enter != for # as needed.)
Ho:
(b) Assume that experience with the satisfaction rating scale indicates that a population standard deviation of 15 is a reasonable assumption for both retailers. Conduct the hypothesis test.
Calculate the test statistic. (Use u, - Hz. Round your answer
two decimal places.)
Report the p-value. (Round your answer to four decimal places.)
p-value =
At a 0.05 level of significance what is your conclusion?
O Do not reject H,. There is not sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers.
O Do not reject H.. There is sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers.
O Reject H,. There is not sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers.
O Reject Ho. There is sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers.
(c) Which retailer, if either, appears to have the greater customer satisfaction?
O supermarket 1
O supermarket 2
O neither
Provide a 95% confidence interval for the difference between the population mean customer satisfaction scores for the two retailers. (Use x, - x,. Round your answers to two decimal places.)
to
Transcribed Image Text:You may need to use the appropriate appendix table or technology to answer this question. A consumer product testing organization uses a survey of readers to obtain customer satisfaction ratings for the nation's largest supermarkets. Each survey respondent is asked to rate a specified supermarket based on a variety of factors such as: quality of products, selection, value, checkout efficiency, service, and store layout. An overall satisfaction score summarizes the rating for each respondent with 100 meaning the respondent is completely satisfied in terms of all factors. Suppose sample data representative of independent samples of two supermarkets' customers are shown below. Supermarket 1 Supermarket 2 n, = 280 n, = 300 x, = 88 X, = 87 (a) Formulate the null and alternative hypotheses to test whether there is a difference between the population mean customer satisfaction scores for the two retailers. (Let u, = the population mean satisfaction score for Supermarket 1's customers, and let u, = the population mean satisfaction score for Supermarket 2's customers. Enter != for # as needed.) Ho: (b) Assume that experience with the satisfaction rating scale indicates that a population standard deviation of 15 is a reasonable assumption for both retailers. Conduct the hypothesis test. Calculate the test statistic. (Use u, - Hz. Round your answer two decimal places.) Report the p-value. (Round your answer to four decimal places.) p-value = At a 0.05 level of significance what is your conclusion? O Do not reject H,. There is not sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers. O Do not reject H.. There is sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers. O Reject H,. There is not sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers. O Reject Ho. There is sufficient evidence to conclude that the population mean satisfaction scores differ for the two retailers. (c) Which retailer, if either, appears to have the greater customer satisfaction? O supermarket 1 O supermarket 2 O neither Provide a 95% confidence interval for the difference between the population mean customer satisfaction scores for the two retailers. (Use x, - x,. Round your answers to two decimal places.) to
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