Do not round intermediate calculations. Round your answers to three decimal places. MSE: MAD: MAPE:
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Compute MSE, MAD, and MAPE for the following customer satisfaction data:
Month |
Customer Satisfaction Score | |
| 1 | 88.8 | 83.9 |
| 2 | 87.7 | 85.8 |
| 3 | 90.0 | 88.6 |
| 4 | 92.3 | 89.6 |
| 5 | 90.9 | 89.9 |
Do not round intermediate calculations. Round your answers to three decimal places.
| MSE: | |
| MAD: | |
| MAPE: |
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- We know that a Balanced Scorecard is comprised of four components: financial (or stewardship), customer (or stakeholder), internal process, and organizational capacity (or learning and growth). What would you include in a dashboard for the financial and customer components? Essay Toolbar navigation. BIVS = 111 PAudimax Company is an electronics company specializing in the manufacture of home audioequipment. Historically, the company has used solely financial performance measures to assessthe performance of the company as a whole. The company’s Managing Director has recentlyheard of the ‘balanced scorecard approach’ and is keen to learn more.Required:Describe the balanced scorecard approach to performance measurement.The Cause and Effect Diagram for logistic service provider analysis the probability of customer dissatisfaction.
- Tombro Industries is automating one of its plants and developing a flexible manufacturing system. In an effort to revise its performance measurement system, the company gathered the following data for the last four months: Quality control measures: Number of defects Number of warranty claims Number of customer complaints Material control measures: Purchase order lead time Scrap as a percent of total cost Machine performance measures: Machine downtime as a percentage of availability Use as a percentage of availability Setup time (hours) Delivery performance measures: Throughput time Manufacturing cycle efficiency (MCE) Delivery cycle time Percentage of on-time deliveries Month 1 2 3 4 191 169 130 91 52 45 36 33 108 102 85 64 10 days 9 days 7 days 5 days 2% 2% 3% 6% 5% 6% 6% 10% 95% 92% 89% 85% 10 12 13 14 ? ? ? ? ? ? ? ? ? ? 96% 95% ? 92% ? 89% The president read in industry journals that throughput time, MCE, and delivery cycle time are important measures of performance, but no one is…Book pdf : https://drive.google.com/file/d/1ojDaUwQu0gxTIn7oJnINvLmeqv5_FMz7/view?usp=drivesdk Question as in the attached photo from page 218 Question 5 Note: Give full explanation with clear indication to the problem’s aspect. Use information provided in table 7.8 , 7.7 (*) Use the weighted-point evaluation system to cal- culate weighted performance scores for each of the software firms. Would the results change if each dimension had a weight of one-third? (**) In Chapter 2, we described order qualifiers as per- formance dimensions on which customers demand a minimum level of performance. Basically, if a supplier fails to meet the minimum requirements on any of the qualifiers, that supplier would be eliminated from contention. How would you incorporate the concept of order qualifiers into the weighted-point evaluation system?What do you mean by continuous improvement? Explain the similarities and dissimilarities between Deming's PDCA Cycle and CAPD Cycle.
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- describe the Balanced Score Card and demonstrate how it can be used to entrench quality assurance into any institution’s strategic framework.Customer Manufacturing Group (2010) Using Business Process Improvement Teams to Increase Customer Satisfaction and Improve Performance. A Customer Manufacturing Group Case Study [Online]. Available at: http://www.customermfg.com/wpfiles/csbpi.pdf (Links to an external site.) Question The case study from the Customer Manufacturing Group (2010) outlines the business process improvement that was undertaken within a company. Discuss what this case study demonstrates about how business process improvement should be taken within companies.Cross-functional teams (those that work in brief production cycles to produce product increments over time) perform work in parallel. Is it necessary to construct numerous models to convey the process model of COVID-19?