Goodmorning.please help me with this question from my textbookQ.1.4.1 Discuss the purpose of a performance appraisal. Q.1.4.2 Provide evidence from the case study on how Uber drivers areappraised. Beginner's Guide to UberAll about how the ride-sharing service worksSince its launch in 2012, Uber has become the most recognized alternative to traditional taxi cabs.Uber is available in more than 700 cities around the world, and this number will only increase.Whether you're traveling to Seattle, Dubai, Tokyo, London, Paris, Montreal, Chicago, or anothermajor metro centre, you can expect Uber rides to be available.Uber FactsUber is not a taxi service. Drivers cannot pick up riders off the street. Instead, Uber is a car-for-hireservice that relies on smartphone technology to dispatch drivers and manage fees. Also, unlike taxiservices, Uber drivers do not possess special licenses; rather, they use their personal vehicles tooffer discounted fare rides. Uber's smartphone app takes care of the entire ride-hailing andpayment process. Use your credit or debit card to pay right in the app, with no need for cash.You must be 18 years or older to have an Uber account and use the service. In the United States,Uber drivers must be at least 21 years old, have at least one year of licensed driving experience, anddrive an acceptable four-door vehicle. Uber is designed so that the rider doesn't need to carry cash.However, you can tip with cash if you prefer not to add the tip via the app.How Uber WorksUber is intended to be easier than using a taxi. Here's how the Uber process works.BEFORE USING UBERInstall the app on your smartphone and create an online Uber account. You'll provide informationabout the credit card you plan to use to pay for rides, so you never need to bring or handle any cash.WHEN YOU NEED A RIDEWhen you need a ride, use the app to tell Uber your pickup location. You can choose from a varietyof ride-type options; the most common is UberX. Alternately, you can select Uber Pool if you arewilling to share the ride and save some money. (More on Uber ride tiers below.)Uber will locate drivers in your area, find a driver for you, and tell you how many minutes away yourdriver is. Rides are commonly 3 to 10 minutes away in major centres. Uber will alert you when theride has arrived. The Uber app will show you the driver's details, such as name, photo, and type ofcar so you know what to look for.DURING AND AFTER THE RIDEEnjoy your ride. The app handles payment so just step out of the car when you arrive at yourdestination and thank your driver. You'll be asked via the app to rate your driver on a scale of 1 to 5(politeness, safety, cleanliness). Similarly, the driver rates you from 1 to 5 (politeness). You have theoption of adding a tip.The entire trip is tracked through the Uber app for accountability and ease.Why People Love UberUber's appeal revolves around the trifecta of price, quality, and convenience.PRICETaxicab drivers hate Uber because Uber undercuts their fees by up to 50 percent, but this, of course,is one reason riders love using Uber. Plus, Uber drivers don't require tips and can't pressure you forthem; as mentioned, you can add them later in the app. Taxi drivers, on the other hand, typicallyexpect at least a 15 percent tip at the time of payment. You can also use Uber Pass, which isessentially a subscription to Uber that gives you discounted rides.Bear in mind, however, that Uber does impose surge pricing for peak events such as major sportingmatches, holidays like New Year's Eve, and even busy weekend evenings. Fees can climbsignificantly for a few hours. As a rule, though, Uber rides are still cheaper than taxi cabs.QUALITYUber cars tend to be cleaner, newer, and better smelling than many taxis. The accountability builtinto the Uber app motivates drivers to keep their cars in good shape. Because Uber drivers are ratedby every passenger every day, there is the incentive to be both prompt and safe.CONVENIENCEThe payment process is easy and stress-free. Likewise, the app frees you from the often-frustratingprocess of hailing a cab. The ability to handle all these details right from your phone saves time andaggravation (and keeps company and driver overhead low). Because Uber is attractive for drivers to join, the number of available drivers usually results in veryfast response times. While this certainly does vary, the typical Uber rider gets a pickup within threeto 10 minutes of hailing, while taxis can take 30 to 45 minutes after being called.Service TiersUber offers a range of service tiers, spanning from single riders and groups up to executive limoservices. UberX is the cheapest and most commonly used form of Uber. Vehicles are ordinary, four-door models that fit up to four riders. Fares are about half the price of taxis in major cities. UberPool, offered in some cities, allows you to share your ride with another person and split the cost.UberXL can accommodate six passengers, using an SUV or minivan; it's more expensive than UberX.Uber Comfort is for riders who are constantly on the go and want a little extra comfort. Uber Selectis a premium ride in a high-end car.Uber's highest-tier services include Uber Black, luxury rides with professional drivers, and Uber BlackSUV, which offers luxury rides for six people.In some cities, Uber even offers Uber Espanola for Spanish-speaking riders, Uber Assist if a riderneeds extra help, and Uber Wav for wheelchair-accessible rides.Driver and Passenger RatingsPart of Uber's appeal is that drivers are under tremendous pressure to deliver pleasant, safe,prompt, and clean experiences for passengers. Every passenger rates every driver on every trip, anddrivers are required to maintain an average customer rating of 4.6 out of 5.0. (Minimums vary bycity.) Uber deactivates drivers who fall below this standard.Uber does not disclose this to passengers directly, but every driver gets to see your rating whendeciding whether to pick you up. And yes, every driver rates you right after you leave the Ubervehicle at the drop-off point. This is to protect future drivers from having to deal with rude, violent,aggressive, and drunk/impaired passengers. If your rating is too low, Uber can bar you from usingthe service temporarily or permanently. To encourage kinder, gentler Uber rider behaviour (stopslamming doors!), the app displays rider ratings right underneath names in the Uber app's menu.Becoming an Uber DriverIn large cities, taxi cab drivers pay $500 to $1,200 per month to their parent companies andmunicipalities. This cost includes dispatch and administration services and any additional fees thetaxi company chooses to levy on its drivers.Uber does not charge any of these monthly fees to its drivers, making Uber very attractive foramateur drivers. Uber requires that drivers:Are at least 21 years old.Have at least one year of licensed driving experience (three if you are less than 23 years old).Possess a clean driving record.Have no criminal record.Drive an insured car that is less than 15 years old.Your car must:Have a clean title (not salvaged, reconstructed, or rebuilt).Not be a rental unless it's from an approved Uber lender.• Not have damage, missing pieces, commercial branding, or taxi signage.Uber will confirm all these details with the appropriate authorities. Uber will also do a backgroundcheck, looking for serious infractions such as excessive speeding, driving while intoxicated, sexcrimes, and other criminal offenses.In short, if you're an honest person, safe driver, and reliable worker with a newer four-door car, youcan be an Uber driver within two weeks or so.Happy UberingUber's success has spawned other, similar services such as Lyft, Curb, and Sidecar, but Uber remainsthe most popular. In fact, Uber is so common that expressions such as "getting an Uber" and"Ubering" in various languages have become commonplace.

ANSWER: 1.4.1 The purpose for Performance Appraisal are: By reviewing of a performance at every…

Answered: Discuss the purpose of a performance…

Discuss the purpose of a performance appraisal. Q.1.4.2 Provide evidence from the case study on how Uber drivers are appraised.

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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