In reality, it is difficult to find organizations that reflect 100 percent service or 100 percent manufacturing characteristics. Some service firms take on charac- teristics of manufacturers, and vice versa. Many manufacturing firms are placing a greater emphasis on customer service to differentiate themselves and be more competitive. In addition, manufacturing organizations have departments such as purchasing, HR, and marketing that are based on service technology. For example, Lo-Pel Manufacturing, a family-owned company founded in 2001 and located in Rosenort, Manitoba, not only manufactures earthmoving scrapers but also provides service support for its customers. According to Ken Rempel, designer of the scraper, "[If] anyone has a problem, we address it quickly and efficiently to reach a solution; that has built a lot of faith in our company.' "71 On the other hand, organizations such as gas stations, stockbrokers, retail stores, and restaurants belong to the ser- vice sector, but the provision of a product is a significant part of the transaction. The vast majority of organizations involve some combination of products and ser- departments. What factors might contribute to this? What issues would you investigate? Give examples to Illustrate your answer. "I attest that the work I am about to submit is my own and not copied from online or other sources, includ
In reality, it is difficult to find organizations that reflect 100 percent service or 100 percent manufacturing characteristics. Some service firms take on charac- teristics of manufacturers, and vice versa. Many manufacturing firms are placing a greater emphasis on customer service to differentiate themselves and be more competitive. In addition, manufacturing organizations have departments such as purchasing, HR, and marketing that are based on service technology. For example, Lo-Pel Manufacturing, a family-owned company founded in 2001 and located in Rosenort, Manitoba, not only manufactures earthmoving scrapers but also provides service support for its customers. According to Ken Rempel, designer of the scraper, "[If] anyone has a problem, we address it quickly and efficiently to reach a solution; that has built a lot of faith in our company.' "71 On the other hand, organizations such as gas stations, stockbrokers, retail stores, and restaurants belong to the ser- vice sector, but the provision of a product is a significant part of the transaction. The vast majority of organizations involve some combination of products and ser- departments. What factors might contribute to this? What issues would you investigate? Give examples to Illustrate your answer. "I attest that the work I am about to submit is my own and not copied from online or other sources, includ
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Question
Examine this story and identify the main issues(s) and results. What advice would you give the company?
![In reality, it is difficult to find organizations that reflect 100 percent service
or 100 percent manufacturing characteristics. Some service firms take on charac-
teristics of manufacturers, and vice versa. Many manufacturing firms are placing
a greater emphasis on customer service to differentiate themselves and be more
competitive. In addition, manufacturing organizations have departments such as
purchasing, HR, and marketing that are based on service technology. For example,
Lo-Pel Manufacturing, a family-owned company founded in 2001 and located in
Rosenort, Manitoba, not only manufactures earthmoving scrapers but also provides
service support for its customers. According to Ken Rempel, designer of the scraper,
"[If] anyone has a problem, we address it quickly and efficiently to reach a solution;
that has built a lot of faith in our company.'
"71 On the other hand, organizations
such as gas stations, stockbrokers, retail stores, and restaurants belong to the ser-
vice sector, but the provision of a product is a significant part of the transaction.
The vast majority of organizations involve some combination of products and ser-](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2Faad2efa2-61e1-4cb8-b198-e797c7d9dc43%2F87009a8e-fca2-4aae-89b7-c747e103b45f%2Fct1kq5_processed.jpeg&w=3840&q=75)
Transcribed Image Text:In reality, it is difficult to find organizations that reflect 100 percent service
or 100 percent manufacturing characteristics. Some service firms take on charac-
teristics of manufacturers, and vice versa. Many manufacturing firms are placing
a greater emphasis on customer service to differentiate themselves and be more
competitive. In addition, manufacturing organizations have departments such as
purchasing, HR, and marketing that are based on service technology. For example,
Lo-Pel Manufacturing, a family-owned company founded in 2001 and located in
Rosenort, Manitoba, not only manufactures earthmoving scrapers but also provides
service support for its customers. According to Ken Rempel, designer of the scraper,
"[If] anyone has a problem, we address it quickly and efficiently to reach a solution;
that has built a lot of faith in our company.'
"71 On the other hand, organizations
such as gas stations, stockbrokers, retail stores, and restaurants belong to the ser-
vice sector, but the provision of a product is a significant part of the transaction.
The vast majority of organizations involve some combination of products and ser-
Transcribed Image Text:departments. What factors might contribute to this? What issues would you investigate? Give examples to
Illustrate your answer.
"I attest that the work I am about to submit is my own and not copied from online or other sources, includ
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