Daniels, A. C. (2016). Bringing out the best in people: How to apply the astonishing power of positive reinforcement (3rd ed.). Chapter 4. Think about this. You have been asked to help the staff at a Jiffy Lube to reduce frequency of errors and complaints with oil changes. You determine that the staff there aren’t entirely clear on all of the steps that go into changing oil, or the correct order in which to do them. So, you write a task analysis for changing oil. Step by step, you list, in order of implementation, the pinpointed movements a staff member must do to change the oil in a car or truck. Errors are reduced, but not greatly. (For example, sometimes the oil is overfilled and sometimes underfilled; sometimes the oil pan plug is too loose, and the oil pan drips oil; and sometimes it’s too tight, and the threads are stripped.) You have specified a bunch of antecedent conditions in your task analysis. With regard to the content of Chapter 4 – behavior is a function of its consequences – and, (hint) with an emphasis on naturally occurring reinforcers for each step in the task analysis, how might you improve on the task analysis to further reduce errors?
Daniels, A. C. (2016). Bringing out the best in people: How to apply the astonishing power of positive reinforcement (3rd ed.). Chapter 4.
Think about this. You have been asked to help the staff at a Jiffy Lube to reduce frequency of errors and complaints with oil changes. You determine that the staff there aren’t entirely clear on all of the steps that go into changing oil, or the correct order in which to do them. So, you write a task analysis for changing oil. Step by step, you list, in order of implementation, the pinpointed movements a staff member must do to change the oil in a car or truck. Errors are reduced, but not greatly. (For example, sometimes the oil is overfilled and sometimes underfilled; sometimes the oil pan plug is too loose, and the oil pan drips oil; and sometimes it’s too tight, and the threads are stripped.) You have specified a bunch of antecedent conditions in your task analysis. With regard to the content of Chapter 4 – behavior is a function of its consequences – and, (hint) with an emphasis on naturally occurring reinforcers for each step in the task analysis, how might you improve on the task analysis to further reduce errors?
AI-generated content may present inaccurate or offensive content that does not represent bartleby’s views.
Unlock instant AI solutions
Tap the button
to generate a solution
