Customers send emails to a help desk that has three employees who answer theemails (and this is their only responsibility). Customer requests arrive accordingto a Poisson process with a rate of 30 per hour. It takes on average 4 minutes towrite a response email; the standard deviation of this service times is 2 minutes.d.  If the manager wants to decrease customer waiting, what options areavailable to him/her? Which do you recommend?

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Estimation

A new framework of data analysis where the new statistical methods are used for interpreting the results and analyzing the data is known as estimation in statistics.