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company or industry and explain how the company uses the Service Quality Gap. (200-250 words). please help

company or industry and explain how the company uses the Service Quality Gap. (200-250 words). please help

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Choose 1 company or industry and explain how the company uses the Service Quality Gap. (200-250 words). please help

 

Custo mer Customer Custom er Satisfaction Perceptions Expectations M anaging the Understanding the Custo m er Customer / Marketing Research GAP 1 Communication Evidence GAP 4 M anagement Perceptions of Custo mer Expectations Service Delivery Conformance GAP 3 Design GAP 2 Conform ance Service Design Service S tandards
Transcribed Image Text:Custo mer Customer Custom er Satisfaction Perceptions Expectations M anaging the Understanding the Custo m er Customer / Marketing Research GAP 1 Communication Evidence GAP 4 M anagement Perceptions of Custo mer Expectations Service Delivery Conformance GAP 3 Design GAP 2 Conform ance Service Design Service S tandards
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