Claims management in the insurance industry is a complex procedure. It entails overseeing all critical aspects of the claims processing cycle. Efficient claims processing is beneficial in a variety of ways. Customer retention and service quality improvement are among them. The usual difficulties encountered in the handling of insurance claims may detract from the customer experience. The insurance firm may save human labor and enhance processing time by using a robotic process automation system across multiple insurance processes. RPA stands for Robotic Process Automation. Describe some of the procedures that may be used for RPA in the context of new policy requests mentioned above. Also, what are the advantages of using RPA for the firm in terms of time, cost, effort, and quality?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
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Chapter2: Introduction To Spreadsheet Modeling
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Claims management in the insurance industry is a complex procedure. It entails overseeing all critical aspects of the claims processing cycle. Efficient claims processing is beneficial in a variety of ways. Customer retention and service quality improvement are among them. The usual difficulties encountered in the handling of insurance claims may detract from the customer experience. The insurance firm may save human labor and enhance processing time by using a robotic process automation system across multiple insurance processes.

RPA stands for Robotic Process Automation. Describe some of the procedures that may be used for RPA in the context of new policy requests mentioned above. Also, what are the advantages of using RPA for the firm in terms of time, cost, effort, and quality?

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