Circle the key elements of using a script(4) Empathy Annoying guest Acknowledgement Reassurance Robotic Action Problem solving process includes: (5) Identifying the problem Being rude to customer Develop multiple solutions Analyze the problem Say no to customer Identify decision criteria Not listening to customer Choose optimal solution Conflict Management includes: (5) Competing Accommodating Resolving Sincerity Avoiding Collaborating Compromising Positive attitude
Circle the key elements of using a script(4) Empathy Annoying guest Acknowledgement Reassurance Robotic Action Problem solving process includes: (5) Identifying the problem Being rude to customer Develop multiple solutions Analyze the problem Say no to customer Identify decision criteria Not listening to customer Choose optimal solution Conflict Management includes: (5) Competing Accommodating Resolving Sincerity Avoiding Collaborating Compromising Positive attitude
Understanding Management (MindTap Course List)
10th Edition
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Richard L. Daft, Dorothy Marcic
Chapter13: Managing Communication
Section: Chapter Questions
Problem 4GL
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Question
- Circle the key elements of using a script(4)
Empathy Annoying guest Acknowledgement Reassurance
Robotic Action
- Problem solving process includes: (5)
Identifying the problem Being rude to customer Develop multiple solutions
Analyze the problem Say no to customer Identify decision criteria
Not listening to customer Choose optimal solution
- Conflict Management includes: (5)
Competing Accommodating Resolving Sincerity Avoiding
Collaborating Compromising Positive attitude
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