CC Car Wash (Capacity Analysis with Multiple Products) CC Car Wash specializes in car cleaning services. The services offered by the company, the exact service time, and the resources needed for each of them are described in the table following: Service Description Exterior car washing and drying | 8 min. Time per Car Resource Used A. Wash 1 automated washing machine B. Wax Exterior car waxing 10 min. 1 automated waxing machine C. Wheel cleaning Detailed cleaning of all wheels 7 min. 1 employee doing wheel cleaning only P Public D. Interior cleaning Detailed cleaning inside the car 20 min. 1 employee doing interior cleaning only The company offers the following packages to their customers: Package 1: Includes only car wash (service A). Package 2: Includes car wash and waxing (services A and B). Package 3: Car wash, waxing, and wheel cleaning (services A, B, and C). Package 4: All four services (A, B, C, and D). Customers of CC Car Wash visit the station at a constant rate (you can ignore any effects of variability) of 40 customers per day. Of these customers, 40% buy Package 1, 15% buy Package 2, 15% buy Package 3, and 30% buy Package 4. The mix does not change over the course of the day. The store operates 12 hours a day. 1. Which resource has the highest implied utilization? For the next summer, CC Car Wash anticipates an increase in the demand to 80 customers per day. Together with this demand increase, there is expected to be a change in the mix of packages demanded: 30% of the customers ask for Package 1, 10% for Package 2, 10% for Package 3, and 50% for Package 4. The company will install an additional washing machine to do service A. 2. Which resource will not be able to serve all demand? 3. How many customers a day will not be served? Which customers are going to wait? Explain your reasoning!

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CC Car Wash (Capacity Analysis with Multiple Products)
CC Car Wash specializes in car cleaning services. The services offered by the company, the exact service
time, and the resources needed for each of them are described in the table following:
Service
Description
Time per Car
Resource Used
A. Wash
1 automated washing machine
Exterior car washing and drying 8 min.
Exterior car waxing
B. Wax
C. Wheel cleaning
10 min.
1 automated waxing machine
Detailed cleaning of all wheels
min.
1 employee doing wheel cleaning only
P Public
D. Interior cleaning Detailed cleaning inside the car
20 min.
1 employee doing interior cleaning only
The company offers the following packages to their customers:
Package 1: Includes only car wash (service A).
Package 2: Includes car wash and waxing (services A and B).
Package 3: Car wash, waxing, and wheel cleaning (services A, B, and C).
Package 4: All four services (A, B, C, and D).
Customers of CC Car Wash visit the station at a constant rate (you can ignore any effects of variability) of
40 customers per day. Of these customers, 40% buy Package 1, 15% buy Package 2, 15% buy Package 3,
and 30% buy Package 4. The mix does not change over the course of the day. The store operates 12
hours a day.
1. Which resource has the highest implied utilization?
For the next summer, CC Car Wash anticipates an increase in the demand to 80 customers per day.
Together with this demand increase, there is expected to be a change in the mix of packages demanded:
30% of the customers ask for Package 1, 10% for Package 2, 10% for Package 3, and 50% for Package 4.
The company will install an additional washing machine to do service A.
2. Which resource will not be able to serve all demand?
3. How many customers a day will not be served? Which customers are going to wait? Explain your
reasoning!
||
Transcribed Image Text:CC Car Wash (Capacity Analysis with Multiple Products) CC Car Wash specializes in car cleaning services. The services offered by the company, the exact service time, and the resources needed for each of them are described in the table following: Service Description Time per Car Resource Used A. Wash 1 automated washing machine Exterior car washing and drying 8 min. Exterior car waxing B. Wax C. Wheel cleaning 10 min. 1 automated waxing machine Detailed cleaning of all wheels min. 1 employee doing wheel cleaning only P Public D. Interior cleaning Detailed cleaning inside the car 20 min. 1 employee doing interior cleaning only The company offers the following packages to their customers: Package 1: Includes only car wash (service A). Package 2: Includes car wash and waxing (services A and B). Package 3: Car wash, waxing, and wheel cleaning (services A, B, and C). Package 4: All four services (A, B, C, and D). Customers of CC Car Wash visit the station at a constant rate (you can ignore any effects of variability) of 40 customers per day. Of these customers, 40% buy Package 1, 15% buy Package 2, 15% buy Package 3, and 30% buy Package 4. The mix does not change over the course of the day. The store operates 12 hours a day. 1. Which resource has the highest implied utilization? For the next summer, CC Car Wash anticipates an increase in the demand to 80 customers per day. Together with this demand increase, there is expected to be a change in the mix of packages demanded: 30% of the customers ask for Package 1, 10% for Package 2, 10% for Package 3, and 50% for Package 4. The company will install an additional washing machine to do service A. 2. Which resource will not be able to serve all demand? 3. How many customers a day will not be served? Which customers are going to wait? Explain your reasoning! ||
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