Case Study You are the manager for Macy’s Department Store, and you manage 25 part-time employees. Many are retired individuals who are working to supplement their social security payments. It is sometimes difficult to hire and keep part-time employees because the pay is minimum wage, and the hours you need change constantly. Retirees have been very useful because they are available at all times and usually have a good work ethic. Sara Smith is 66 years old, she has a Bachelor’s degree in Business and is working for you. She has shown up on time, works hard, and is very friendly. These qualities are great, but upper management has complained to you about Sara. She is slow, they have seen her talk on her cell phone frequently, and she spends too much time talking to customers, so other customers get frustrated when they need questions answered or to check out their items. You must tell Sara that she needs to be faster in her work, limit her phone calls, and quit talking so much to the customers. Write out an agenda of a meeting you will have with Sara Read the components carefully to make sure you cover all of the points Write out how you will begin the negative review, how you will encourage Sara to be a better employee Make sure that this is professionally presented—i.e., headings, numbers, bullets to explain your ideas

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Case Study

You are the manager for Macy’s Department Store, and you manage 25 part-time employees. Many are retired individuals who are working to supplement their social security payments. It is sometimes difficult to hire and keep part-time employees because the pay is minimum wage, and the hours you need change constantly. Retirees have been very useful because they are available at all times and usually have a good work ethic.

Sara Smith is 66 years old, she has a Bachelor’s degree in Business and is working for you. She has shown up on time, works hard, and is very friendly. These qualities are great, but upper management has complained to you about Sara. She is slow, they have seen her talk on her cell phone frequently, and she spends too much time talking to customers, so other customers get frustrated when they need questions answered or to check out their items.

You must tell Sara that she needs to be faster in her work, limit her phone calls, and quit talking so much to the customers.

Write out an agenda of a meeting you will have with Sara
Read the components carefully to make sure you cover all of the points
Write out how you will begin the negative review, how you will encourage Sara to be a better employee
Make sure that this is professionally presented—i.e., headings, numbers, bullets to explain your ideas

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