CASE: HERE WE GO AGAIN The position of business office manager at Memorial Hospital has been a “hot seat,” changing incumbents frequently. When the position was vacated last May the four senior employees in the department were interviewed. All were told that because they were at the top of grade and the compensation structure for new supervisors had “not yet caught up with that of other jobs,” the position would not involve an increase in pay. All four declined to pursue the position, and all were given the impression that they were not considered fully qualified anyway, but that they might be considered for supervision again at a later date. That same month a new business office manager was hired from the outside, and the four senior employees were instructed to “show the new boss all you know.” Over the following several months the finance director told all four employees that they had “come along very well” and would be considered for the manager’s position should it come open again. In October of that same year the manager resigned. However, none of the four senior employees got the job; the process described above was repeated, and again a new manager was hired from the outside. Questions: How do you believe the four senior employees would feel, having gone through the foregoing process twice? What do you believe would be the attitude of the business office staff toward the organization?
CASE: HERE WE GO AGAIN The position of business office manager at Memorial Hospital has been a “hot seat,” changing incumbents frequently. When the position was vacated last May the four senior employees in the department were interviewed. All were told that because they were at the top of grade and the compensation structure for new supervisors had “not yet caught up with that of other jobs,” the position would not involve an increase in pay. All four declined to pursue the position, and all were given the impression that they were not considered fully qualified anyway, but that they might be considered for supervision again at a later date. That same month a new business office manager was hired from the outside, and the four senior employees were instructed to “show the new boss all you know.” Over the following several months the finance director told all four employees that they had “come along very well” and would be considered for the manager’s position should it come open again. In October of that same year the manager resigned. However, none of the four senior employees got the job; the process described above was repeated, and again a new manager was hired from the outside.
Questions:
How do you believe the four senior employees would feel, having gone through the foregoing process twice?
What do you believe would be the attitude of the business office staff toward the organization?
The business office manager position at Memorial Hospital has been a revolving door with frequent changes in incumbents. When the position was last vacated in May, four senior employees in the department were interviewed but declined the offer due to lack of pay increase. Despite being told they would be considered for supervision in the future, a new manager was hired from outside the company and the senior employees were instructed to train them. However, when the manager resigned several months later, none of the four senior employees were selected for the position, and another manager was hired from outside.
Trending now
This is a popular solution!
Step by step
Solved in 4 steps
