Carry out a test to investigate whether the new delivery scheduling has improved customer satisfaction. Specifically, you must (a) define any new notation, (b) briefly justify your testing procedure, (c) state the hypotheses, (d) calculate the test statistic and show your calculation steps, (e) use both critical value and p-value approach, (f) make a decision for the test and briefly explain. HINT: Var(A-B)=Var(A)+Var(B)-2* Cov(A,B)
Carry out a test to investigate whether the new delivery scheduling has improved customer satisfaction. Specifically, you must (a) define any new notation, (b) briefly justify your testing procedure, (c) state the hypotheses, (d) calculate the test statistic and show your calculation steps, (e) use both critical value and p-value approach, (f) make a decision for the test and briefly explain. HINT: Var(A-B)=Var(A)+Var(B)-2* Cov(A,B)
MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
Related questions
Question
![A national freight delivery service is considering introducing a same-day delivery service at no extra
cost. It randomly selected customers in its business areas and recorded the customer satisfaction
scores. The score range is between 1-100, where 100 is the highest customer satisfaction.
Define X1 as the satisfaction score with ordinary deliveries and X2 as the satisfaction score for the
same customers with same day deliveries. Some summary statistics are given as
The sample mean of X1 is
The sample variance of X1 is
The sample mean of X2 is
The sample variance of X2 is
The sample covariance between
X1 and X2 is
The sample size is
44.20
142.75
53.86
103.39
81.43
56](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2F9d6686f0-24e3-43de-bc21-a827730605bb%2F47695b11-2a7f-43a8-981c-eb63ea9a85a4%2Fadxhou_processed.png&w=3840&q=75)
Transcribed Image Text:A national freight delivery service is considering introducing a same-day delivery service at no extra
cost. It randomly selected customers in its business areas and recorded the customer satisfaction
scores. The score range is between 1-100, where 100 is the highest customer satisfaction.
Define X1 as the satisfaction score with ordinary deliveries and X2 as the satisfaction score for the
same customers with same day deliveries. Some summary statistics are given as
The sample mean of X1 is
The sample variance of X1 is
The sample mean of X2 is
The sample variance of X2 is
The sample covariance between
X1 and X2 is
The sample size is
44.20
142.75
53.86
103.39
81.43
56
![Carry out a test to investigate whether the new delivery scheduling has improved customer
satisfaction.
Specifically, you must
(a) define any new notation,
(b) briefly justify your testing procedure,
(c) state the hypotheses,
(d) calculate the test statistic and show your calculation steps,
(e) use both critical value and p-value approach,
(f) make a decision for the test and briefly explain.
HINT: Var(A-B)=Var(A)+Var(B)-2* Cov(A,B)](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2F9d6686f0-24e3-43de-bc21-a827730605bb%2F47695b11-2a7f-43a8-981c-eb63ea9a85a4%2Fxx08i0u_processed.png&w=3840&q=75)
Transcribed Image Text:Carry out a test to investigate whether the new delivery scheduling has improved customer
satisfaction.
Specifically, you must
(a) define any new notation,
(b) briefly justify your testing procedure,
(c) state the hypotheses,
(d) calculate the test statistic and show your calculation steps,
(e) use both critical value and p-value approach,
(f) make a decision for the test and briefly explain.
HINT: Var(A-B)=Var(A)+Var(B)-2* Cov(A,B)
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