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CARLA'S QUICK SERVICE RESTAURANT JOB⁹² Carla works at a typical quick service restaurant (QSR). She is never involved in any problem-solving activities because the system dictates they must defer to man- agers when problems arise. In addition, she has never been asked to provide any input at the store level of the organization. Her manager tells her what to do and micro-manages her work. Daily information, sche- dules, and work methods changes (e.g., when new menu items are introduced) are posted on notes in a break room bulletin board. Carla isn't very happy in her job and is thinking of quitting to find something else. She has seen about half of her coworkers quit in the last year. Discussion Questions 1. High attrition rates in the QSR industry may be attributed to low levels of employee engagement within the organization. How does high turnover impact product quality and customer service in the QSR industry, as well as the costs to the organization? 2. How can Carla's manager or the corporate office improve employee involvement and engagement?

CARLA'S QUICK SERVICE RESTAURANT JOB⁹² Carla works at a typical quick service restaurant (QSR). She is never involved in any problem-solving activities because the system dictates they must defer to man- agers when problems arise. In addition, she has never been asked to provide any input at the store level of the organization. Her manager tells her what to do and micro-manages her work. Daily information, sche- dules, and work methods changes (e.g., when new menu items are introduced) are posted on notes in a break room bulletin board. Carla isn't very happy in her job and is thinking of quitting to find something else. She has seen about half of her coworkers quit in the last year. Discussion Questions 1. High attrition rates in the QSR industry may be attributed to low levels of employee engagement within the organization. How does high turnover impact product quality and customer service in the QSR industry, as well as the costs to the organization? 2. How can Carla's manager or the corporate office improve employee involvement and engagement?

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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CARLA'S QUICK SERVICE RESTAURANT JOB⁹² Carla works at a typical quick service restaurant (QSR). She is never involved in any problem-solving activities because the system dictates they must defer to man- agers when problems arise. In addition, she has never been asked to provide any input at the store level of the organization. Her manager tells her what to do and micro-manages her work. Daily information, sche- dules, and work methods changes (e.g., when new menu items are introduced) are posted on notes in a break room bulletin board. Carla isn't very happy in her job and is thinking of quitting to find something else. She has seen about half of her coworkers quit in the last year. Discussion Questions 1. High attrition rates in the QSR industry may be attributed to low levels of employee engagement within the organization. How does high turnover impact product quality and customer service in the QSR industry, as well as the costs to the organization? 2. How can Carla's manager or the corporate office improve employee involvement and engagement?
Transcribed Image Text:CARLA'S QUICK SERVICE RESTAURANT JOB⁹² Carla works at a typical quick service restaurant (QSR). She is never involved in any problem-solving activities because the system dictates they must defer to man- agers when problems arise. In addition, she has never been asked to provide any input at the store level of the organization. Her manager tells her what to do and micro-manages her work. Daily information, sche- dules, and work methods changes (e.g., when new menu items are introduced) are posted on notes in a break room bulletin board. Carla isn't very happy in her job and is thinking of quitting to find something else. She has seen about half of her coworkers quit in the last year. Discussion Questions 1. High attrition rates in the QSR industry may be attributed to low levels of employee engagement within the organization. How does high turnover impact product quality and customer service in the QSR industry, as well as the costs to the organization? 2. How can Carla's manager or the corporate office improve employee involvement and engagement?
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