b. TripAdvisor is one of many online websites that provides ratings for hotels throughout the world. TripAdvisor uses a semi-automated telephone process to take reservations from its customers. This company conducts a survey of customers, asking them what problems they have encountered in making reservations. The chart below shows the analysis of the customer responses (BS = Busy Signal; TL = Too Long to Wait; GD = Got Disconnected; WP = Transferred to the Wrong Person). Problems Encountered Making Enquiries by Telephone 450 400 400 350 -300 250 200 175 150 100 50 50 25 0 BS TL GD WP Type of Complaint What percentage of customers encountered "Busy Signal" or "Too Long to Wait" when making reservations? Number of Complaints

Advanced Engineering Mathematics
10th Edition
ISBN:9780470458365
Author:Erwin Kreyszig
Publisher:Erwin Kreyszig
Chapter2: Second-order Linear Odes
Section: Chapter Questions
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b. TripAdvisor is one of many online websites that provides ratings for hotels throughout the
world. TripAdvisor uses a semi-automated telephone process to take reservations from
its customers. This company conducts a survey of customers, asking them what
problems they have encountered in making reservations. The chart below shows the
analysis of the customer responses (BS = Busy Signal; TL = Too Long to Wait; GD = Got
Disconnected; WP = Transferred to the Wrong Person).
Problems Encountered Making Enquiries by Telephone
450
400
400
350
-300
250
200
175
150
100
50
50
25
0
BS
TL
GD
WP
Type of Complaint
What percentage of customers encountered "Busy Signal" or "Too Long to Wait" when
making reservations?
Number of Complaints
Transcribed Image Text:b. TripAdvisor is one of many online websites that provides ratings for hotels throughout the world. TripAdvisor uses a semi-automated telephone process to take reservations from its customers. This company conducts a survey of customers, asking them what problems they have encountered in making reservations. The chart below shows the analysis of the customer responses (BS = Busy Signal; TL = Too Long to Wait; GD = Got Disconnected; WP = Transferred to the Wrong Person). Problems Encountered Making Enquiries by Telephone 450 400 400 350 -300 250 200 175 150 100 50 50 25 0 BS TL GD WP Type of Complaint What percentage of customers encountered "Busy Signal" or "Too Long to Wait" when making reservations? Number of Complaints
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