Assume that you have been appointed as the head of a business unit in a major corporation. Over time this business unit has steadily been losing customers, rating the service delivery of this unit as “shocking” and “poor”. Your mandate is to improve service delivery and to re-establish a service culture. As part of your mandate, you are required to write a report to the board of directors clearly explaining the sins of service/poor service that they are not aware of that is possibly happening in the business unit.

Q: Make a reflection about this topic given maximum of 300-400 words. Topic: Service Quality

A: A company's level of service quality is a measure of how well it meets the needs of its…

Q: What are the 5 dimensions of service quality? which is the most important and why?

A: The five dimensions of service quality are as follows: Tangibility: Tangibility is an important…

Q: As part of your mandate, you are required to write a report to the board of directors clearly…

A: we will present this report to bring to your attention the sins of poor service within our board of…

Q: How can practicing the Platinum Rule "what's better for you" lead to customer service breakdowns?

A: The Platinum Rule, "what's better for you," is a customer service approach that aims to provide…

Q: Assume that you have been appointed as the head of a business unit in a major corporation. Over time…

A: Service marketing deals with the strategies and activities employed to understand the needs of the…

Q: service quality" and "measuring and monitoring service delivery," as well as their respective…

A: The general excellence and degree of satisfaction a customer experiences when receiving a service…

Q: If you could name some ways to improve the effectiveness of service delivery, what would they be?

A: Service delivery is defined as a business framework in which services are supplied from provider to…

Q: If you are the owner of the service provider where you acquired the service, what will be your…

A: A business's decision to incorporate exceptional client service can solely go to date as its skills…

Q: Richard Lee, President of Elgin Technology Products, recently returned from a Technology Conference…

A: For an organization, it is important to understand the needs of the customers and based on that an…

Q: In order to better serve our customers, please provide some specific instances of how our current…

A: INTRODUCTION -  As one of the primary factors in determining a company's profitability, providing…

Q: Service-oriented architecture (SOA) was formerly thought to be a prerequisite for a successful…

A: Consumers of RESTful services have a need for dynamic functionality. This is why modern web…

Q: What are the five variables of service quality?

A: The term quality is used to express the ability of a product or service to meet the expectations of…

Q: Whilst considering the best service user outcomes, discuss how you may utilise the  concept of…

A: Disclaimer: Since you have asked multiple question, so we will solve the first question for you. If…

Q: In the e-government audit approach; the outcome assessment area deals with the performance of the…

A: An audit can be defined as the official inspection which is done on the company’s accounts and is…

Q: Characteristics of services are that   a. the service is intangible.   b. the service is unique…

A: services are deeds, cycles, and exhibitions. Robert Judd defined service as "a market exchange by an…

Q: all business processes that companies converted to an e- commerce model were those related to buying…

A: Yes Its True! Electronic commerce or e-commerce (sometimes written as eCommerce) is a business model…

Q: As functional e-demand elements, customer satisfaction is important. The degree to which a user is…

A: The extent to which a product satisfies stated and implied demands when utilized under specified…

Q: What are the three key components of every service recovery situation?

A: Service recovery is defined as reaching out / contacting customers who have had a bad experience…

Q: Which services are least preferred to be designed as self services? a. low skilled services b. None…

A: In supermarket, the term 'self-service' was used. Customer service marked by a low degree of human…

Q: Customer roles in the service delivery process can be described as 'contributors', what other…

A: The Answer is    1. Customers are responsible for the service outcome    ( Customers are the…

Q: David Jones is part of streamlining its service model has introduced new accounting, merchandise and…

A: The consultant may use internship training program in order to make employees learn new accounting,…

Q: The Unique Characteristics of Services Question Content Area INTRODUCTION: When you go to a doctor's…

A: Likert Scale There are various kinds of scales used in research. Likert scale is on of them. It is…

Q: When the value of a loyal customer (VLC) market segment is high, should these customers be given…

A: The method by which companies should decide on goods and services, as well as their costs, based on…

Q: There is a courier company which delivers your package within the same day. They have claimed that…

A: In the company's books of accounts, both tangible and intangible assets are registered. Tangible…

Q: What strategies can organizations employ to monitor and troubleshoot service-oriented systems…

A: Please find the answer below.ORGANISATIONS:A firm, institution, group, or other type of body made up…

Q: Discuss FIVE (5) consequences of the service failure to the organization and support your answer…

A: Ans. In the marketing concept service can be of two types first of all those type of services which…

Q: Select a “critical” business service and discuss how you go about planning its continual service…

A: Continual service improvement is to brainstorm the places for improvement and execute them in a…

Q: It is essential to have a solid understanding of what a service is and how it operates.

A: Services are special in their kind as they require consumer interaction at the time of service…

Q: other

A: A sales associate represents the organization on whose behalf he or she is answering the call. The…

Q: What strategies can organizations use to monitor and optimize the performance of service-oriented…

A: Organizations can employ various strategies to monitor and optimize the performance of…

Q: How would you handle the scenario accordingly if the customer came to you first before contacting…

A: As a business owner, it is not uncommon to encounter difficult situations where customers may…

Q: Provide one specific example of technology's impact on services (example : mobile banking services…

A: In general terms, technology refers to the use of new methods and techniques while performing a…

Q: Physical evidence is one of the critical components of the service delivery .Using an example from…

A: Physical evidence can be defined as an environment where the services are provided to the end users.…

Q: TRIPBAM played a role in which of the four Customer Service Life Cycle stages? Requirements…

A: * Option Selection - Option A , Requirements.   * Explanation - The TripBam basically provides the…

Service capacity

Service capacity may be understood as a volume that service can be managed while ensuring certain pre-defined quality standards and overall delivery performance. Service capacity management focuses on providing better services to clients and customers as per their demands.