An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and a post-training customer survey. To compare the differences, they computed post-training survey score − pre-training survey score. Seven customers were randomly selected and completed both surveys. The results are shown here.   Customer Pre-training Survey Post-training Survey A 7 8 B 4 7 C 11 13 D 8 12 E 7 10 F 6 8 G 2 8 What is the value of the test statistic?   Multiple Choice   4.262   4.214   4.861   4.766

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An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and a post-training customer survey. To compare the differences, they computed post-training survey score − pre-training survey score. Seven customers were randomly selected and completed both surveys. The results are shown here.
 

Customer Pre-training
Survey
Post-training
Survey
A 7 8
B 4 7
C 11 13
D 8 12
E 7 10
F 6 8
G 2 8


What is the value of the test statistic?

 

Multiple Choice
  •  

    4.262

  •  

    4.214

  •  

    4.861

  •  

    4.766

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