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An insurance company samples claim forms for errors created by its employees as well as the amount of time it takes to process a claim. a. When the process is in control, the proportion of claims with an error is .033. A p chart has LCL = 0 and UCL = .068. Plot the following seven sample results: .035, .062, .055, .049, .058, .066, and .055. Comment on whether there might be concern about the quality of the process.

An insurance company samples claim forms for errors created by its employees as well as the amount of time it takes to process a claim. a. When the process is in control, the proportion of claims with an error is .033. A p chart has LCL = 0 and UCL = .068. Plot the following seven sample results: .035, .062, .055, .049, .058, .066, and .055. Comment on whether there might be concern about the quality of the process.

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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An insurance company samples claim forms for errors created by its employees as well as the amount of time it takes to process a claim.

a. When the process is in control, the proportion of claims with an error is .033. A p chart has LCL = 0 and UCL = .068. Plot the following seven sample results: .035, .062, .055, .049, .058, .066, and .055. Comment on whether there might be concern about the quality of the process.

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