Call centers today play an important role in managing day-to-day business communications with customers. Call centers must be monitored with a comprehensive set of metrics so that businesses can better understand theoverall performance of those centers. One key metric for measuring overall call center performance is service level, the percentage of calls answered by a human agent within a specified number of seconds. The table belowcontains the following data for time, in seconds, to answer 50 incoming calls to a financial services call center.E Click the icon to view the data.a. Construct a frequency distribution and a percentage distribution.b. Construct a cumulative percentage distribution.c. What can you conclude about call center performance if the service level target is set as "80% of calls answered within 20 seconds"?a. Construct a frequency distribution and a percentage distribution.Data tableConstruct a frequency distribution.TimeFrequency(seconds)9181515216.1317181610 - 141823720915 - 1917135211520 - 2417151225925 - 29151191730 - 342110121522(Type integers or decimals. Do not round.)10111314282019132427Construct a percentage distribution.152171711 Construct a percentage distribution.TimePercentage(seconds)5 - 9%%%101415192024%2529%3034%(Type integers or decimals. Do not round.)b. Construct a cumulative percentage distribution.Percentage LessthanTime(seconds)10%%152025%

a. The frequency of each class is obtained by counting the number of times each data point appeared…

Answered: a. Construct a frequency distribution…

MATLAB: An Introduction with Applications

6th Edition

ISBN:9781119256830

Author:Amos Gilat

Publisher:Amos Gilat

Chapter1: Starting With Matlab

Section: Chapter Questions

Problem 1P

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a. Construct a frequency distribution and a percentage distribution. b. Construct a cumulative percentage distribution. c. What can you conclude about call center performance if the service level target is set as "80% of calls answered within 20 seconds"?