Call centers today play an important role in managing day-to-day business communications with customers. Call centers must be monitored with a comprehensive set of metrics so that businesses can better understand theoverall performance of those centers. One key metric for measuring overall call center performance is service level, the percentage of calls answered by a human agent within a specified number of seconds. The table belowcontains the following data for time, in seconds, to answer 50 incoming calls to a financial services call center.E Click the icon to view the data.a. Construct a frequency distribution and a percentage distribution.b. Construct a cumulative percentage distribution.c. What can you conclude about call center performance if the service level target is set as "80% of calls answered within 20 seconds"?a. Construct a frequency distribution and a percentage distribution.Data tableConstruct a frequency distribution.TimeFrequency(seconds)9181515216.1317181610 - 141823720915 - 1917135211520 - 2417151225925 - 29151191730 - 342110121522(Type integers or decimals. Do not round.)10111314282019132427Construct a percentage distribution.152171711 Construct a percentage distribution.TimePercentage(seconds)5 - 9%%%101415192024%2529%3034%(Type integers or decimals. Do not round.)b. Construct a cumulative percentage distribution.Percentage LessthanTime(seconds)10%%152025%

a. The frequency of each class is obtained by counting the number of times each data point appeared…

Answered: a. Construct a frequency distribution…

MATLAB: An Introduction with Applications

6th Edition

ISBN:9781119256830

Author:Amos Gilat

Publisher:Amos Gilat

Chapter1: Starting With Matlab

Section: Chapter Questions

Problem 1P

See similar textbooks

Similar questions

Consider the following Five-Number Summary for a data set: 45.2 56.5 80.7 91.3 105.9 Calculate the value below which a number in the data set is considered a low outlier. Enter your answer rounded to 1 decimal.
Among fatal plane crashes that occurred during the past 70 years, 577 were due to pilot error, 86 were due to other human error, 629 were due to weather, 219 were due to mechanical problems, and 493 were due to sabotage. Construct the relative frequency distribution. What is the most serious threat to aviation safety, and can anything be done about it? Complete the relative frequency distribution below. Cause Relative Frequency Pilot error nothing% Other human error nothing% Weather nothing% Mechanical problems nothing% Sabotage nothing% (Round to one decimal place as needed.) What is the most serious threat to aviation safety, and can anything be done about it? a. pilot error is the most serious threat to aviation safety b. weather is the most serious threat to aviation safety c. mechanical problems are the most serious threat to aviation safety. d. savotage is the most serious threat to aviation…
Among fatal plane crashes that occurred during the past 70 years, 332 were due to pilot error, 63 were due to other human error, 265 were due to weather, 290 were due to mechanical problems, and 478 were due to sabotage. Construct the relative frequency distribution. What is the most serious threat to aviation safety, and can anything be done about it? Complete the relative frequency distribution below. Cause Relative Frequency Pilot error nothing% Other human error nothing% Weather nothing% Mechanical problems nothing% Sabotage nothing% (Round to one decimal place as needed.) What is the most serious threat to aviation safety, and can anything be done about it? A. Weather is the most serious threat to aviation safety. Weather monitoring systems could be improved. B. Mechanical problems are the most serious threat to aviation safety. New planes could be better engineered. C.…
Among fatal plane crashes that occurred during the past 70 years, 684 were due to pilot error, 97 were due to other human error, 679 were due to weather, 240 were due to mechanical problems, and 218 were due to sabotage. Construct the relative frequency distribution. What is the most serious threat to aviation safety, and can anything be done about it? Complete the relative frequency distribution below. Cause Relative Frequency Pilot error % Other human error % Weather % Mechanical problems % Sabotage % (Round to one decimal place as needed.)
Among fatal plane crashes that occurred during the past 65 years, 517 were due to pilot error, 98 were due to other human error, 673 were due to weather, 60 were due to mechanical problems, and 139 were due to sabotage. Construct the relative frequency distribution. What is the most serious threat to aviation safety, and can anything be done about it? Complete the relative frequency distribution below. Relative Frequency Pilot error % 11 Other human error % Weather % Mechanical problems % Sabotage (Round to one decimal place as needed.) What is the most serious threat to aviation safety, and can anything be done about it? Cause % G O A. Pilot error is the most serious threat to aviation safety. Pilots could be better trained. O B. Sabotage is the most serious threat to aviation safety. Airport security could be increased. O C. Mechanical problems are the most serious threat to aviation safety. New planes could be better engineered. O D. Weather is the most serious threat to aviation…
A. Find the proportion runners with the time less than 160 minutes? Show work B. Find the proportion of times 201 minutes or 209 minutes ? Show work C. Describe the shape of the distribution? Identify the class that contains the 50th percentile. is this a typical time ?identify the runners in the 50th percentile. Show work
a. Construct a grouped frequency distribution, with percent frequencies. Copy the table to Microsoft Word and Describe the distribution. o. Suppose the lengths of time taken to find a full-time job by economics majors have a coefficient of variation of 24%. Is the variability in times for CS majors BIGGER/SMALLER/SAME? If different, by how much? c. Would a column chart be a more appropriate representation of unemployment duration than a histogram? Provide one reason. Time 10 3 12 21 15 8 4 2 16 8 8 14 33 7 24 11 42 15
For the data presented in the tables below, construct the distribution of in tabular and graphical(make graph) form and discuss the results.
A)Find the mean, median, mode, and range for the following data set 59,65,70,71,71,74,75,78,80,83,84,87,91,98,100 B)find the five number summary and draw a box plot. Briefly describe the shape and variation of the distribution. Explain your results.
show every detail.
For the data presented in the tables below, construct the distribution of in tabular and graphical(make graph) form and discuss the results.
According to dmbalmanac.com, the breakdown of albums from which Dave Matthews sang at his 'Solo at Home' tour during the Coronavirus are depicted in the frequency distribution below. What percent of his songs were from 'Big Whiskey and the GrooGrux King'? Dave Matthews songs Albums Unreleased 20.5% Dave Matthews - Some Devil 14.3% Busted Stuff 8.0% Cover Songs 8.0% Away from the World 8.0% Under the Table and Dreaming 7.1% Come Tomorrow 7.1% Crash 6.3% Before These Crowded Streets 6.3% Remember Two Things 3.6% Stand Up 3.6% Miscellaneous Release 2.7% Everyday 1.8% Big Whiskey and the GrooGrux King Live Collaboration 0.9%

SEE MORE QUESTIONS

Recommended textbooks for you

MATLAB: An Introduction with Applications

Statistics

ISBN:

9781119256830

Author:

Amos Gilat

Publisher:

John Wiley & Sons Inc

Probability and Statistics for Engineering and th…

Statistics

ISBN:

9781305251809

Author:

Jay L. Devore

Publisher:

Cengage Learning

Statistics for The Behavioral Sciences (MindTap C…

Statistics

ISBN:

9781305504912

Author:

Frederick J Gravetter, Larry B. Wallnau

Publisher:

Cengage Learning

MATLAB: An Introduction with Applications

Statistics

ISBN:

9781119256830

Author:

Amos Gilat

Publisher:

John Wiley & Sons Inc

Probability and Statistics for Engineering and th…

Statistics

ISBN:

9781305251809

Author:

Jay L. Devore

Publisher:

Cengage Learning

Statistics for The Behavioral Sciences (MindTap C…

Statistics

ISBN:

9781305504912

Author:

Frederick J Gravetter, Larry B. Wallnau

Publisher:

Cengage Learning

Elementary Statistics: Picturing the World (7th E…

Statistics

ISBN:

9780134683416

Author:

Ron Larson, Betsy Farber

Publisher:

PEARSON

The Basic Practice of Statistics

Statistics

ISBN:

9781319042578

Author:

David S. Moore, William I. Notz, Michael A. Fligner

Publisher:

W. H. Freeman

Introduction to the Practice of Statistics

Statistics

ISBN:

9781319013387

Author:

David S. Moore, George P. McCabe, Bruce A. Craig

Publisher:

W. H. Freeman

SEE MORE TEXTBOOKS

a. Construct a frequency distribution and a percentage distribution. b. Construct a cumulative percentage distribution. c. What can you conclude about call center performance if the service level target is set as "80% of calls answered within 20 seconds"?