The following chart summarizes the complaints received at a catalogue sales call centre by day of the week. The chart shows percentages for each day. The complaints are classified as related to delivery (the order has not arrived), fulfilment (an item was missing from an order or not what was ordered), size (an item did not fit), and damage. Discuss: (a) Is the day of the week associated with the nature of the
The following chart summarizes the complaints received at a catalogue sales call centre by day of the week. The chart shows percentages for each day. The complaints are classified as related to delivery (the order has not arrived), fulfilment (an item was missing from an order or not what was ordered), size (an item did not fit), and damage. Discuss: (a) Is the day of the week associated with the nature of the
MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
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The following chart summarizes the complaints received at a catalogue sales call centre by day of the week. The chart shows percentages for each day. The complaints are classified as related to delivery (the order has not arrived), fulfilment (an item was missing from an order or not what was ordered), size (an item did not fit), and damage.
Discuss:
(a) Is the day of the week associated with the nature of the complaint? Explain why you think that these variables are or are not associated.
(b) What supplemental information that is not shown by the chart is important to managers in charge of dealing with complaints?
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