a. Actual velocity and cycle time b. Percentage of total revenue from new customers (assume one unit per customer) c. Percentage of very satisfied customers (assume each customer purchases one unit)
a. Actual velocity and cycle time b. Percentage of total revenue from new customers (assume one unit per customer) c. Percentage of very satisfied customers (assume each customer purchases one unit)
Chapter1: Financial Statements And Business Decisions
Section: Chapter Questions
Problem 1Q
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Transcribed Image Text:Required:
1. Compute the following measures for 20x1 and 20x3:
a. Actual velocity and cycle time
b. Percentage of total revenue from new customers (assume one unit per
customer)
c. Percentage of very satisfied customers (assume each customer
purchases one unit)
d. Market share
e. Percentage change in actual product cost (for 20x3 only)
f. Percentage change in days of inventory (for 20x3 only)

Transcribed Image Text:Problem 13.21
Scorecard Measures, Strategy Translation
Objective 2 - Discuss the basic features of the Balanced Scorecard.3 - Explain
how the Balanced Scorecard links measures to strategy.
At the end of 20x1, Mejorar Company implemented a low-cost
strategy to improve its competitive position. Its objective was
to become the low-cost producer in its industry. A Balanced
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Scorecard was developed to guide the company toward this objective. To
lower costs, Mejorar undertook a number of improvement activities such as
JIT production, total quality management, and activity-based management.
Now, after two years of operation, the president of Mejorar wants some
assessment of the achievements. To help provide this assessment, the
following information on one product has been gathered:
20x1
20x3
Theoretical annual capacity*
Actual production**
Market size (in units sold)
249,600
208,000
249,600
234,000
1,300,000
1,300,000
104,000
83,200
$325
15.6
Production hours available (40 workers)
104,000
140,400
S260
Very satisfied customers
Actual cost per unit
Days of inventory
Number of defective units
7.8
13,000
5,200
Total worker suggestions
Hours of training
Selling price per unit
Number of new customers
104
312
260
S195
5,200
1,040
S195
26,000
"Amount that could be produced given the available production hours; everything produced is sold.
*"Amount that was produced given the available production hours.
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