(a) Your answer is partially correct. Calculate the total theoretical capacity of the administrative staff, as well as its practical capacity for completing tasks. Number of hours Number of minutes Cost per hour Cost per minute Theoretical Capacity eTextbook and Media 61500 hours 0.43 minutes Then calculate the cost per hour and the cost per minute for their available time. (Round answers to 2 decimal places, e.g. 15.25.) Practical Capacity 26.02 0.43 per hour Practical Capacity per minute. 49200 hours 0.43 minutes

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
Problem 30P
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(a)
Your answer is partially correct.
Calculate the total theoretical capacity of the administrative staff, as well as its practical capacity for completing tasks.
Number of hours
Number of minutes
Cost per hour
Cost per minute $
Theoretical Capacity
eTextbook and Medial
61500 hours
0.43 minutes
Then calculate the cost per hour and the cost per minute for their available time. (Round answers to 2 decimal places, e.g. 15.25.)
Practical Capacity
26.02
0.43
per hour
Practical Capacity
per minute
49200 hours
0.43
minutes
Transcribed Image Text:(a) Your answer is partially correct. Calculate the total theoretical capacity of the administrative staff, as well as its practical capacity for completing tasks. Number of hours Number of minutes Cost per hour Cost per minute $ Theoretical Capacity eTextbook and Medial 61500 hours 0.43 minutes Then calculate the cost per hour and the cost per minute for their available time. (Round answers to 2 decimal places, e.g. 15.25.) Practical Capacity 26.02 0.43 per hour Practical Capacity per minute 49200 hours 0.43 minutes
Concord Clinic's directors are budgeting for administrative staff for next year. They need to plan for enough capacity to handle
patients in the clinic's three practice areas: urgent care, general practice, and laboratory. The administrative staff can fluctuate
between areas, but they are primarily assigned to one of these stations. There are 32 staff members total, 27 working full-time and 5
working 30 hours per week. Each staff member works 50 weeks each year.
Last year, total DL cost (including benefits) for all administrative staff amounted to $1.6 million. The administrators expected 80% of
their staff's available time to be dedicated to the key tasks of their job. The time estimates for the key tasks are as follows.
Urgent care check-in
General practice check-in
Laboratory procedure processing
(a)
Your answer is partially correct.
Minutes
Number of hours
Number of minutes
10
Calculate the total theoretical capacity of the administrative staff, as well as its practical capacity for completing tasks.
Theoretical Capacity
5
5
61500 hours
043 minutes
Practical Capacity
49200 hours
0.43 minutes
Transcribed Image Text:Concord Clinic's directors are budgeting for administrative staff for next year. They need to plan for enough capacity to handle patients in the clinic's three practice areas: urgent care, general practice, and laboratory. The administrative staff can fluctuate between areas, but they are primarily assigned to one of these stations. There are 32 staff members total, 27 working full-time and 5 working 30 hours per week. Each staff member works 50 weeks each year. Last year, total DL cost (including benefits) for all administrative staff amounted to $1.6 million. The administrators expected 80% of their staff's available time to be dedicated to the key tasks of their job. The time estimates for the key tasks are as follows. Urgent care check-in General practice check-in Laboratory procedure processing (a) Your answer is partially correct. Minutes Number of hours Number of minutes 10 Calculate the total theoretical capacity of the administrative staff, as well as its practical capacity for completing tasks. Theoretical Capacity 5 5 61500 hours 043 minutes Practical Capacity 49200 hours 0.43 minutes
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