A shoe store manager received a claim letter from a disturbed customer that the shoes they had ordered were delivered in an unacceptable state. He needs to send a response to inform the sender about the company's decision. The manager doesn’t have to evaluate the situation nor review their policies before responding. He must focus on the solution and place the blame on the key person who is responsible for the act. Finally, he should let the customer know how the situation will be resolved. How many guideline/guidelines is/are not proper for responding when a third party is at fault? * A.One guideline is not proper B.Two guidelines are not proper C.Three guidelines are not proper D.Four guidelines are not proper E.All the guidelines are not proper

A shoe store manager received a claim letter from a disturbed customer that the shoes they had ordered were delivered in an unacceptable state. He needs to send a response to inform the sender about the company's decision. The manager doesn’t have to evaluate the situation nor review their policies before responding. He must focus on the solution and place the blame on the key person who is responsible for the act. Finally, he should let the customer know how the situation will be resolved. How many guideline/guidelines is/are not proper for responding when a third party is at fault? * A.One guideline is not proper B.Two guidelines are not proper C.Three guidelines are not proper D.Four guidelines are not proper E.All the guidelines are not proper

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter9: Decision Making Under Uncertainty

Section: Chapter Questions

Problem 37P

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