A large insurance company maintains a central computing system that contains a variety of information about customer accounts. Insurance agents in a six-state area use telephone lines to access the customer information database. Currently, the company's central computer system allows three users to access the central computer simultaneously. Agents who attempt to use the system when it is full are denied access; no waiting is allowed. Management realizes that with its expanding business, more requests will be made to the central information system. Being denied access to the system is inefficient as well as annoying for agents. Access requests follow a Poisson probability distribution, with a mean of 35 calls per hour. The service rate per line is 23 calls per hour. (a) What is the probability that 0, 1, 2, and 3 access lines will be in use? (Round your answers to four decimal places.) P(O) P(1) P(2) P(3) = = (b) What is the probability that an agent will be denied access to the system? (Round your answers to four decimal places.) Pk (c) What is the average number of access lines in use? (Round your answers to two decimal places.) (d) In planning for the future, management wants to be able to handle λ = 47 calls per hour. In addition, the probability that an agent will be denied access to the system should be no greater than the value computed in part (b). How many access lines should this system have?

MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
Question
A large insurance company maintains a central computing system that contains a variety of information about customer accounts. Insurance agents in a six-state area use telephone lines to access the customer
information database. Currently, the company's central computer system allows three users to access the central computer simultaneously. Agents who attempt to use the system when it is full are denied access; no
waiting is allowed.
Management realizes that with its expanding business, more requests will be made to the central information system. Being denied access to the system is inefficient as well as annoying for agents. Access requests follow
a Poisson probability distribution, with a mean of 35 calls per hour. The service rate per line is 23 calls per hour.
(a) What is the probability that 0, 1, 2, and 3 access lines will be in use? (Round your answers to four decimal places.)
P(O)
P(1)
P(2)
P(3)
=
=
(b) What is the probability that an agent will be denied access to the system? (Round your answers to four decimal places.)
Pk
(c) What is the average number of access lines in use? (Round your answers to two decimal places.)
(d) In planning for the future, management wants to be able to handle λ = 47 calls per hour. In addition, the probability that an agent will be denied access to the system should be no greater than the value computed
in part (b). How many access lines should this system have?
Transcribed Image Text:A large insurance company maintains a central computing system that contains a variety of information about customer accounts. Insurance agents in a six-state area use telephone lines to access the customer information database. Currently, the company's central computer system allows three users to access the central computer simultaneously. Agents who attempt to use the system when it is full are denied access; no waiting is allowed. Management realizes that with its expanding business, more requests will be made to the central information system. Being denied access to the system is inefficient as well as annoying for agents. Access requests follow a Poisson probability distribution, with a mean of 35 calls per hour. The service rate per line is 23 calls per hour. (a) What is the probability that 0, 1, 2, and 3 access lines will be in use? (Round your answers to four decimal places.) P(O) P(1) P(2) P(3) = = (b) What is the probability that an agent will be denied access to the system? (Round your answers to four decimal places.) Pk (c) What is the average number of access lines in use? (Round your answers to two decimal places.) (d) In planning for the future, management wants to be able to handle λ = 47 calls per hour. In addition, the probability that an agent will be denied access to the system should be no greater than the value computed in part (b). How many access lines should this system have?
Expert Solution
steps

Step by step

Solved in 2 steps

Blurred answer
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
MATLAB: An Introduction with Applications
MATLAB: An Introduction with Applications
Statistics
ISBN:
9781119256830
Author:
Amos Gilat
Publisher:
John Wiley & Sons Inc
Probability and Statistics for Engineering and th…
Probability and Statistics for Engineering and th…
Statistics
ISBN:
9781305251809
Author:
Jay L. Devore
Publisher:
Cengage Learning
Statistics for The Behavioral Sciences (MindTap C…
Statistics for The Behavioral Sciences (MindTap C…
Statistics
ISBN:
9781305504912
Author:
Frederick J Gravetter, Larry B. Wallnau
Publisher:
Cengage Learning
Elementary Statistics: Picturing the World (7th E…
Elementary Statistics: Picturing the World (7th E…
Statistics
ISBN:
9780134683416
Author:
Ron Larson, Betsy Farber
Publisher:
PEARSON
The Basic Practice of Statistics
The Basic Practice of Statistics
Statistics
ISBN:
9781319042578
Author:
David S. Moore, William I. Notz, Michael A. Fligner
Publisher:
W. H. Freeman
Introduction to the Practice of Statistics
Introduction to the Practice of Statistics
Statistics
ISBN:
9781319013387
Author:
David S. Moore, George P. McCabe, Bruce A. Craig
Publisher:
W. H. Freeman