A customer service representative was interested in comparing the average time (in minutes) customers are placed on hold when calling ABSA and FNB. The representative obtained two independent random samples and calculated the following summary information: FNB ABSA Sample Size Sample Mean Sample Standard deviation 45 42 2.8 min 3.2 min 0.5 min 0.7 min 1.1 Using a significance level of 10%, perform the appropriate hypothesis test to determine whether the average time an ABSA customer is on hold is significantly greater than the average time an FNB customer is on hold, clearly stating your final conclusion in “plain English". Remember to include a picture of the rejection region.
A customer service representative was interested in comparing the average time (in minutes) customers are placed on hold when calling ABSA and FNB. The representative obtained two independent random samples and calculated the following summary information: FNB ABSA Sample Size Sample Mean Sample Standard deviation 45 42 2.8 min 3.2 min 0.5 min 0.7 min 1.1 Using a significance level of 10%, perform the appropriate hypothesis test to determine whether the average time an ABSA customer is on hold is significantly greater than the average time an FNB customer is on hold, clearly stating your final conclusion in “plain English". Remember to include a picture of the rejection region.
MATLAB: An Introduction with Applications
6th Edition
ISBN:9781119256830
Author:Amos Gilat
Publisher:Amos Gilat
Chapter1: Starting With Matlab
Section: Chapter Questions
Problem 1P
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Transcribed Image Text:A customer service representative was interested in comparing the average time (in minutes)
customers are placed on hold when calling ABSA and FNB. The representative obtained two
independent random samples and calculated the following summary information:
FNB
ABSA
Sample Size
Sample Mean
Sample Standard deviation
45
42
2.8 min 3.2 min
0.7 min 0.5 min
1.1
Using a significance level of 10%, perform the appropriate hypothesis test to determine
whether the average time an ABSA customer is on hold is significantly greater than the
average time an FNB customer is on hold, clearly stating your final conclusion in “plain
English". Remember to include a picture of the rejection region.
1.2
Motivate why you used the test in 1.1.
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