A customer service department has the following resolution response Average Response Time First contact Service scheduling Wait for service Service 0.25 hr. 0.50 hr. 24.00 hrs. 1.50 hrs. 26.25 hrs. dla: Total resolution time What is the value-added ratio (rounded to one decimal place) in this process? Oa. 8.6% Ob. 91.4% Oc. 28.6% Od. 5.7%

A customer service department has the following resolution response Average Response Time First contact Service scheduling Wait for service Service 0.25 hr. 0.50 hr. 24.00 hrs. 1.50 hrs. 26.25 hrs. dla: Total resolution time What is the value-added ratio (rounded to one decimal place) in this process? Oa. 8.6% Ob. 91.4% Oc. 28.6% Od. 5.7%

FINANCIAL ACCOUNTING

10th Edition

ISBN:9781259964947

Author:Libby

Publisher:Libby

Chapter1: Financial Statements And Business Decisions

Section: Chapter Questions

Problem 1Q

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Service department charges and activity bases Middler Corporation, a manufacturer of electronics and communications systems, uses a service department charge system to charge profit centers with Computing and Communications Services (CCS) service department costs. The following table identifies an abbreviated list of service categories and activity bases used by the CCS department. The table also includes some assumed cost and activity base quantity information for each service for October. Budgeted Activity CCS Service Category Activity Base Budgeted Cost Base Quantity Help desk Number of calls $170,000 3,400 Network center Number of devices monitored 824,000 10,300 Electronic mail Number of user accounts 88,200 9,800 Number of handheld devices Handheld Technology support 118,300 9,100 issued One of the profit centers for Middler Corporation is the Communication Systems (COMM) sector. Assume the following information for the COMM sector: • The sector has 4,800 employees, of whom 35%…
Excel SIM: Cost of Goods Manufactured and Cost of Goods Sold 1. Compute a predetermined overhead rate. 2. Prepare schedules of cost of goods manufactured and cost of goods sold. 国日 Cost of Goods Manufactured and Cost of Goods Sold - Excel FILE DATA VIEW Sign In НОМЕ INSERT PAGE LAYOUT FORMULAS REVIEW HA A Calibri 11 Conditional Format as Cell Table - Styles - Paste I U Alignment Number Cells Formatting Clipboard Font Styles A1 fe A C E F G H 2 The allocation base for overhead is direct labor hours. 3 4 Data for the year just ended: 5 Estimated total manufacturing overhead cost $ 275,000 6 Estimated total direct labor hours 25,000 7 Actual total direct labor hours 27,760 8 9 Actual costs for the year: $375,000 $536,300 $302,750 10 Purchase of raw materials (all direct) 11 Direct labor cost 12 Manufacturing overhead costs 13 Beginning $ 14 Inventories: Ending 15,000 $ Raw materials (all direct) Work in process 15 11,375 16 $ 27,875 $ 22,350 17 Finished goods $ 34,600 $ 26,450 18 19 Use…
Kingcade Corporation keeps careful track of the time required to fill orders. Data concerning a particular order appear below: Hours 19.3 2.1 1.1 3.0 10.1 Wait time Process time Inspection time Move time Queue time The delivery cycle time was: Multiple Choice 3.0 hours 32.4 hours 13.1 hours 35.6 hours
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Dorsey Company manufactures three products from a common input in a joint processing operation. Joint processing costs up to the split-off point total $320,000 per quarter. For financial reporting purposes, the company allocates these costs to the joint products on the basis of their relative sales value at the split-off point. Unit selling prices and total output at the split-off point are as follows: Quarterly Output 11,800 pounds 18,500 pounds 3,000 gallons Product Selling Price $14.00 per pound $ 8.00 per pound $20.00 per gallon A Each product can be processed further after the split-off point. Additional processing requires no special facilities. The additional processing costs (per quarter) and unit selling prices after further processing are given below: Additional Processing Costs $56,850 $80,875 $31,300 Selling Price $18.50 per pound $13.50 per pound $27.50 per gallon Product В C Required: 1. What is the financial advantage (disadvantage) of further processing each of the…
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ok sk int rences C raw 124,010 :8: F1 Exercise 6-8A (Static) Which of the following is true about the cost of employees within a business context? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer. Any boxes left with a question mark will be automatically graded as incorrect.) @ 2 W ?Hiring employees involves a significant overhead cost. ? Costs associated with employees include only salary and limited hiring expenses. ?Employees constitute a high cost of conducting business. ?The cost of providing employee benefits is minimal and of little importance. F2 # 3 E S D AL 15 80 F3 $ с 4 R Q F4 % 5 * 8 F G H J DII F8 I XCVBNM ( 9 K A DD F9 0 < ) 0 F10 L P 4 F11 M + [ F12 = ? 11 I W
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2. Change all of the numbers in the data area of your worksheet so that it looks like this: A 1 Chapter 3: Applying Excel 2 3 Data 4 Allocation base 5 Estimated manufacturing overhead cost Estimated total amount of the allocation base Actual manufacturing overhead cost 8 Actual total amount of the allocation base 6 7 Predetermined overhead rate Machine-hours $ B $ с 409,200 62,000 machine-hours 418,200 60,000 machine-hours If your formulas are correct, you should get the correct answers to the following questions. (a) What is the Predetermined overhead rate? (Round your answer to 2 decimal places.) per machine-hour