A crew of mechanics at the Highway Department garage repair vehicles that break down at      an average of 15 vehicles per hour (approximately Poisson in nature). The mechanic crew can      service an average of 3 vehicles every 10 minutes with a repair time distribution that      approximates an exponential distribution. The crew cost is approximately $100 per hour. The      cost associated with lost productivity from the breakdown is estimated at $25 per vehicle per      hour (or any fraction thereof). Which is cheaper, the existing system with one service crew, or      a revised system with two service crews? The average waiting time for adding the second crew      is 0.02.

Practical Management Science
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ISBN:9781337406659
Author:WINSTON, Wayne L.
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A crew of mechanics at the Highway Department garage repair vehicles that break down at

     an average of 15 vehicles per hour (approximately Poisson in nature). The mechanic crew can

     service an average of 3 vehicles every 10 minutes with a repair time distribution that

     approximates an exponential distribution. The crew cost is approximately $100 per hour. The

     cost associated with lost productivity from the breakdown is estimated at $25 per vehicle per

     hour (or any fraction thereof). Which is cheaper, the existing system with one service crew, or

     a revised system with two service crews? The average waiting time for adding the second crew

     is 0.02. 

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