9. Consider a bank office where customers arrive according to a Poisson process with an average arrival rate of customers per minute. The bank has only one teller servicing the arriving customers. The service time is exponentially distributed and the mean service rate is μ customers per minute. It turns out that the customers are impatient and are only willing to wait in line for an exponential distributed time with a mean of 1/μ minutes. Assume that there is no limitation on the number of customers that can be in the bank at the same time. a. Construct a rate diagram for the process and determine what type of queuing system this correspond to on the form A1/A2/A3. b. Determine the expected number of customers in the system when λ = 1 and μ = 2. c. Determine the average number of customers per time unit that leave the bank without being served by the teller when λ = 1 and µ = 2.

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9. Consider a bank office where customers arrive
according to a Poisson process with
an average arrival rate of customers per minute. The
bank has only one teller servicing the arriving customers.
The service time is exponentially distributed and the
mean service rate is μ customers per minute. It turns out
that the customers are impatient and are only willing to
wait in line for an exponential distributed time with a
mean of 1/μ minutes. Assume that there is no limitation
on the number of customers
that can be in the bank at the same time.
a. Construct a rate diagram for the process and determine
what type of queuing
system this correspond to on the form A1/A2/A3.
b. Determine the expected number of customers in the
system when λ = 1 and μ = 2.
c. Determine the average number of customers per time
unit that leave the bank
without being served by the teller when λ = 1 and µ = 2.
Transcribed Image Text:9. Consider a bank office where customers arrive according to a Poisson process with an average arrival rate of customers per minute. The bank has only one teller servicing the arriving customers. The service time is exponentially distributed and the mean service rate is μ customers per minute. It turns out that the customers are impatient and are only willing to wait in line for an exponential distributed time with a mean of 1/μ minutes. Assume that there is no limitation on the number of customers that can be in the bank at the same time. a. Construct a rate diagram for the process and determine what type of queuing system this correspond to on the form A1/A2/A3. b. Determine the expected number of customers in the system when λ = 1 and μ = 2. c. Determine the average number of customers per time unit that leave the bank without being served by the teller when λ = 1 and µ = 2.
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