7. One area of agreement among the three Gurus (Deming, Juran, and Crosby) is the importance ofmanagement's role in insuring continuous improvement and world class quality.Question. Briefly discuss the viewpoint of each Guru with respect to how they view management'srole in ensuring continuous improvement and world class quality.

Deming, Juran, & Crosby are the 3 main contributors to the advancement of goods & services…

Answered: 7. One area of agreement among the…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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a) How would you build a culture of quality in an organization such as Ritz CarltonHotel? Briefly explain THREE (3) appropriate cultures.b) Discuss TWO (2) best practices for resolving customer complaints in RitzCarlton Hotel.c) Discuss appropriate strategies/techniques can Ritz Carlton Hotel practice forimproving service productivity. Briefly explain THREE (3) techniques.d) Explain any TWO (2) reasons why customer satisfaction is very important toRitz Carlton Hotel. Provide example.e) A fish-bone diagram can be used by operations managers to identify possiblecauses of poor services. It can assist department heads to identify the root causesfor a certain problem. Develop a fish-bone diagram illustrating FOUR (4) quality variables (4M’s -materials, methods, machinery and manpower) as potential poor services for aguest who just check in the hotel. Give at least TWO (2) related examples forevery quality variable.
Case Study 2 Apple and Samsung mobile phones: When Apple first introduced the iPhone, its initial price was as high as $599 per phone. The phones were purchased only by customers who really wanted the sleek new gadget and could afford to pay a high price for it. Six months later, Apple dropped the price to $399 for an 8-GB model and $499 for the 16-GB model to attract new buyers. Within a year, it dropped prices again to $199 and $299, respectively, and you can now get a basic 8-GB model for free with a wireless phone contract. In this way, Apple has skimmed the maximum amount of revenue from the various segments of the market. On the other hand, in Kenya, Nigeria, and other Africa countries, Samsung recently unveiled an affordable yet full-function Samsung Galaxy Pocket model that sells for only about $120. The Samsung Pocket is designed and priced to encourage millions of first time African buyers to trade up to smartphones from their more basic handsets. Samsung also offers a line…
Answer .. Step 123
Do case studies 1 and 2

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