6.If return on investment is a measure used on the balanced scorecard, under which perspective would it be listed? A) Financial perspective B) Customer perspective C) Learning and growth perspective D) Internal business perspective E) None of the above. 7.What term is used to describe the continuous process of measuring a company's own products, services, and activities against competitors' performance? A) Balanced scorecard B) Business-level strategy C) Benchmarking D) Internal calibration E) None of the above. 8.Which of the following is not an objective of continuous improvement? A) Improvement of the activities in which the organization engages through documentation and understanding. B) Elimination of activities that are nonvalue-added. C) Improvement of the efficiencies of activities that are value-added. D) Increasing activities that are considered nonvalue-added. E) None of the above.
6.If return on investment is a measure used on the balanced scorecard, under which perspective
would it be listed?
A)
Financial perspective
B)
Customer perspective
C)
Learning and growth perspective
D)
Internal business perspective
E)
None of the above.
7.What term is used to describe the continuous process of measuring a company's own products,
services, and activities against competitors' performance?
A)
Balanced scorecard
B)
Business-level strategy
C)
Benchmarking
D)
Internal calibration
E)
None of the above.
8.Which of the following is not an objective of continuous improvement?
A)
Improvement of the activities in which the organization engages through documentation and
understanding.
B)
Elimination of activities that are nonvalue-added.
C)
Improvement of the efficiencies of activities that are value-added.
D)
Increasing activities that are considered nonvalue-added.
E)
None of the above.
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