4 The number of complaints about the company's product is a potential measure of the Select one: a. learning and growth perspective b. customer perspective c. financial perspective d. internal business process

4 The number of complaints about the company's product is a potential measure of the Select one: a. learning and growth perspective b. customer perspective c. financial perspective d. internal business process

Managerial Accounting

15th Edition

ISBN:9781337912020

Author:Carl Warren, Ph.d. Cma William B. Tayler

Publisher:Carl Warren, Ph.d. Cma William B. Tayler

Chapter14: The Balanced Scorecard And Corporate Social Responsibility

Section: Chapter Questions

Problem 2CMA: The balanced scorecard provides an action plan for achieving competitive success by focusing...

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Question

The number of complaints about the company's product is a potential measure of the

Select one:

a. learning and growth perspective

b. customer perspective

c. financial perspective

d. internal business process

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6
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