14. If they later discover that actually overall satisfaction decreased in the current year, not just satisfaction in this area, what type of effect or problem was this? (choose best answer and explain) a. confound b. 3rd variable causing both other effects c. 3rd variable intermediate between survey year and sign/info satisfaction d. moderator
14. If they later discover that actually overall satisfaction decreased in the current year, not just satisfaction in this area, what type of effect or problem was this? (choose best answer and explain) a. confound b. 3rd variable causing both other effects c. 3rd variable intermediate between survey year and sign/info satisfaction d. moderator
14. If they later discover that actually overall satisfaction decreased in the current year, not just satisfaction in this area, what type of effect or problem was this? (choose best answer and explain) a. confound b. 3rd variable causing both other effects c. 3rd variable intermediate between survey year and sign/info satisfaction d. moderator
Let’s say researchers determined that there was slightly more confusion in visitors when a booth with no staff and a sign was present, relative to a fully-staffed booth, but there was a LOT more confusion when the booth was unstaffed and there was no sign. As a result, they recommended that the unstaffed+sign scenario become the permanent situation at hospital entrances other than the main entrance.
To determine whether this change was effective, they compared the results of the annual “visitor satisfaction survey” from this year (after the change was made) with results from the 3 years prior. They found that satisfaction around “signage and information” was significantly worse this year than it was before. This was true regardless of visitors’ ages or reasons for visiting the hospital.
Transcribed Image Text:14. If they later discover that actually overall satisfaction decreased in the current year, not
just satisfaction in this area, what type of effect or problem was this? (choose best answer
and explain)
a. confound
b. 3rd variable causing both other effects
c. 3rd variable intermediate between survey year and sign/info satisfaction
moderator
d.
15. If they later discover that sign/info satisfaction decreased in the last year only for people
who used entrances other than the main entrance (i.e., it remained stable for visitors who
primarily used the main entrance), what type of effect or problem was this? (choose best
answer and explain)
a. confound
b. 3rd variable causing both other effects
c. 3rd variable intermediate between survey year and sign/info satisfaction
d. moderator
16. If they later discover that sign/info satisfaction decreased in the last year only for people
with poor eyesight, what type of effect or problem was this? (choose best answer and
explain)
confound
b. 3rd variable causing both other effects
c. 3rd variable intermediate between survey year and sign/info satisfaction
moderator
d.
17. If they later discover that, over the last year, a particularly harsh winter resulted in many
of the outside/parking garage signs becoming faded (which may in turn have caused
visitors' sign/info satisfaction to decrease), what type of effect or problem was this?
(choose best answer and explain)
a. confound
b. 3rd variable causing both other effects
c. 3rd variable intermediate between survey year and sign/info satisfaction
d. moderator
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