11:40 Which practice requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers? A Service level management B Supplier management C Service request management D Service desk PeopleCert

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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11:40
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers?
A Service level management
B Supplier management
C Service request management
D Service desk
PeopleCert
Transcribed Image Text:11:40 Which practice requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers? A Service level management B Supplier management C Service request management D Service desk PeopleCert
12
What is used as a tool to help define and measure performance?
A A service level agreement
B
An incident record
C A continual improvement register
D A change schedule
Transcribed Image Text:12 What is used as a tool to help define and measure performance? A A service level agreement B An incident record C A continual improvement register D A change schedule
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