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10 “Service response time” is an example of which balanced scorecard measure: Select one: a.Financial perspective b. Learning and growth perspective c.Internal business process perspective d. Customer perspective

10 “Service response time” is an example of which balanced scorecard measure: Select one: a.Financial perspective b. Learning and growth perspective c.Internal business process perspective d. Customer perspective

Managerial Accounting: The Cornerstone of Business Decision-Making
Managerial Accounting: The Cornerstone of Business Decision-Making
7th Edition
ISBN:9781337115773
Author:Maryanne M. Mowen, Don R. Hansen, Dan L. Heitger
Publisher:Maryanne M. Mowen, Don R. Hansen, Dan L. Heitger
Chapter11: Performance Evaluation And Decentralization
Section: Chapter Questions
Problem 11MCQ: (Appendix 11A) Which of the following is a perspective of the Balanced Scorecard? a. Learning and...
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10

“Service response time” is an example of which balanced scorecard measure:

Select one:
a.
Financial perspective
b. Learning and growth perspective
c.
Internal business process perspective
d. Customer perspective
 
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