Homework Help is Here – Start Your Trial Now!
Business
Management
1. With reference to the case above, discuss different types of customer expectations

1. With reference to the case above, discuss different types of customer expectations

Understanding Business
Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
See similar textbooks
icon
Related questions
Question

Hi please help me with this question 

1. With reference to the case above, discuss different types of customer expectations

Kyle recently purchased a new kitchen table at Mr Price Home despite being informed that the table will take one month to be delivered to him. He was told that once purchased, the salespeople will keep in touch and inform him regularly on the progress of his order as there was a strong chance of it being delivered sooner. After the product was paid for, Kyle received no communication from the store and when the product was ready, he was told to pick it up from the store, despite having paid extra to have it delivered to his home. On the whole, Kyle believes that the customer service of Mr Price Home is extremely poor and requires major improvement.
Transcribed Image Text:Kyle recently purchased a new kitchen table at Mr Price Home despite being informed that the table will take one month to be delivered to him. He was told that once purchased, the salespeople will keep in touch and inform him regularly on the progress of his order as there was a strong chance of it being delivered sooner. After the product was paid for, Kyle received no communication from the store and when the product was ready, he was told to pick it up from the store, despite having paid extra to have it delivered to his home. On the whole, Kyle believes that the customer service of Mr Price Home is extremely poor and requires major improvement.
Expert Solution
steps

Step by step

Solved in 3 steps

SEE SOLUTIONCheck out a sample Q&A here
Blurred answer
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Understanding Business
Understanding Business
Management
ISBN:
9781259929434
Author:
William Nickels
Publisher:
McGraw-Hill Education
Management (14th Edition)
Management (14th Edition)
Management
ISBN:
9780134527604
Author:
Stephen P. Robbins, Mary A. Coulter
Publisher:
PEARSON
Spreadsheet Modeling & Decision Analysis: A Pract…
Spreadsheet Modeling & Decision Analysis: A Pract…
Management
ISBN:
9781305947412
Author:
Cliff Ragsdale
Publisher:
Cengage Learning
Management Information Systems: Managing The Digi…
Management Information Systems: Managing The Digi…
Management
ISBN:
9780135191798
Author:
Kenneth C. Laudon, Jane P. Laudon
Publisher:
PEARSON
Business Essentials (12th Edition) (What's New in…
Business Essentials (12th Edition) (What's New in…
Management
ISBN:
9780134728391
Author:
Ronald J. Ebert, Ricky W. Griffin
Publisher:
PEARSON
Fundamentals of Management (10th Edition)
Fundamentals of Management (10th Edition)
Management
ISBN:
9780134237473
Author:
Stephen P. Robbins, Mary A. Coulter, David A. De Cenzo
Publisher:
PEARSON
SEE MORE TEXTBOOKS