1. Why the sales executives are unable to achieve the sales target?  2. If you were the marketing manager what would you do and why?

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
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Paramount Hotel promises a remarkable stay with its central location in the metropolitan city of Bengaluru. Flaunting a convenient location, the hotel is easily accessible to many tourist places. The hotel boasts of well-designed and fully furnished rooms which provide a comfortable stay to the guest. Ample car parking space, spacious banquet hall and total air conditioning are some of modern amenities that are provided at the hotel. The lodging facilities have two categories, viz. Executives Deluxe and Executive Suite. The tariffs for executive deluxe are single bed ₹4,500 and double bed ₹5250. Executive suite’s tariff is ₹6,000. Marketing of the hotel’s services is handled by a marketing manager. The selling function is taken care by a sales manager and four sales executives. The sales manager with the help of inside company salespersons carry out prospecting and qualifying of potential customers. For this, they use the internet, talk to the existing
customers (i.e., the guests); advertise online and in business magazines as well as hire hoardings at key locations. Prospective customers with good business potential are then handed over to the sales executives. Bengaluru metropolitan is divided into four territoriesnorth, east, west, and south. The four sales territories were assigned to the four sales executives based on relative abilities of the sales executives. On receiving the information about the prospects, the sales executives approach them and make sales presentations. They use AIDA (Attention, Interest, Desire and Action) formula for presentation. This formula was discussed in their training program. Thereafter, they handle the objections from the prospective customers and try to close the sales using closing techniques. However, the business received by the sales executives has been 50 to 60 percent of their sales targets. This has resulted in a strained relationship between the sales
executives and the sales manager.
1. Why the sales executives are unable to achieve the sales target? 
2. If you were the marketing manager what would you do and why?

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