1. All are process to access the reservation system using your password except: A Type your password. The MIS office usually provides password. B. Make sure that your access and password is held in confidentiality. C. A breach in password may result to transactions posted under your name without our knowledge. D. Most of the systems would have manuals for you to refer and study

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Refer to the image, Answer the three questions.
1. All are process to access the reservation system using your password except:
A. Type your password. The MIS office usually provides password.
B. Make sure that your access and password is held in confidentiality.
C. A breach in password may result to transactions posted under your
name without our knowledge.
D. Most of the systems would have manuals for you to refer and study
2. A hotel staff who attends to any request for guest assistance especially VIPs like making restaurant
arrangements.
A. Porter
B. Concierge
D. Doorman
3. What is known as the control center of the hotel"?
A. Room division B. Front office C.Front desk D. Uniformed services
C. Front desk clerk
Transcribed Image Text:1. All are process to access the reservation system using your password except: A. Type your password. The MIS office usually provides password. B. Make sure that your access and password is held in confidentiality. C. A breach in password may result to transactions posted under your name without our knowledge. D. Most of the systems would have manuals for you to refer and study 2. A hotel staff who attends to any request for guest assistance especially VIPs like making restaurant arrangements. A. Porter B. Concierge D. Doorman 3. What is known as the control center of the hotel"? A. Room division B. Front office C.Front desk D. Uniformed services C. Front desk clerk
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