1) The ________ element in the definition of motivation is a measure of intensity, drive, and vigor. A) persistence B) effort C) energy D) direction   2) According to Maslow's hierarchy of needs theory, when an employer provides his employees health insurance, he is taking care of their ________ needs. A) safety B) social C) self-actualization D) esteem   3) In the context of Maslow's hierarchy of needs theory, when a company has a space where employees can meet during breaks and catch up with each other, the company is taking care of the employees' ________ needs. A) safety B) self-actualization C) social D) psychological   4) According to Maslow's hierarchy of needs theory, a person's needs for growth, achieving one's potential, and self-fulfillment constitute his or her ________ needs. A) psychological B) esteem C) social D) self-actualization 5) Joe watches his youngest employees like a mother hen to make sure they stay on task and off their cell phones. Joe is behaving like a ________ manager. A) Theory X B) Theory Y C) Theory Z D) Two-factor   6) McGregor's Theory Y assumes that employees ________. A) have little ambition B) want to avoid responsibility C) enjoy work D) need to be closely controlled to work effectively         7) Herzberg called the factors that create job dissatisfaction ________ factors; when these factors are adequate, people won't be dissatisfied, but they won't be satisfied either. A) intrinsic B) hygiene C) motivating D) dissatisfiers   8) Which one of the following is true about Herzberg's two-factor theory? A) Herzberg believed that the factors that lead to job satisfaction were the same as those that lead to job dissatisfaction. B) To motivate people, Herzberg suggested emphasizing the hygiene factors of a job. C) Satisfaction is not the opposite of dissatisfaction. D) According to Herzberg, removing dissatisfying characteristics from a job will invariably make that job more satisfying and motivating.   9) Which one of the following are the three needs identified in the three-needs theory of motivation? A) need for achievement, need for admiration, need for power B) need for achievement, need for power, need for affiliation C) need for power, need for achievement, need for affection D) need for power, need for affirmation, need for affiliation   10) The need for ________ is similar to Maslow's need for ________. A) affiliation; safety B) power; esteem C) achievement; self-actualization D) affirmation; esteem   11) Bob is a social butterfly. He often leaves his workstation to chat with coworkers. He volunteers for every problem-solving team and enjoys planning the annual summer employee picnic. Bob has a ________. A) low need for safety B) high need for esteem C) low need for power D) high need for affiliation   12) The goal-setting theory states that ________. A) employee participation in goal-setting is not always necessary for ensuring performance B) self-generated feedback is largely ineffective as a motivator C) in order to maximize performance, goals must not be made public D) motivation is maximized by setting moderately challenging goals   13) At his last performance evaluation, Elliott agreed to earn 20 continuing education credits before his next annual review. Ten months later, he still has not earned any. From this lack of action, we can infer that ________. A) Elliott works in a low uncertainty avoidance culture B) Elliott is low in self-efficacy C) Elliott's manager is a Theory Y manager D) Elliott was not committed to the goal   14) Which one of the following actions accurately reflects the reinforcement theory of motivation? A) A company's policy of cutting a day's pay if an employee reports to work later than 10.30 A.M. B) A company's policy of giving its sales staff cash coupons for exceeding their daily targets. C) A company initiating a process of job redesign to engage its employees better. D) A company setting specific and difficult goals and ensuring that employees accept them.   15) To help her new supervisors remember the concept of reinforcement theory, Carol told them to remember this: ________. A) What gets measured gets monitored B) What gets rewarded gets repeated C) Whatever can go wrong, will D) No good deed goes unpunished

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
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1) The ________ element in the definition of motivation is a measure of intensity, drive, and vigor.

A) persistence

B) effort

C) energy

D) direction

 

2) According to Maslow's hierarchy of needs theory, when an employer provides his employees health insurance, he is taking care of their ________ needs.

A) safety

B) social

C) self-actualization

D) esteem

 

3) In the context of Maslow's hierarchy of needs theory, when a company has a space where employees can meet during breaks and catch up with each other, the company is taking care of the employees' ________ needs.

A) safety

B) self-actualization

C) social

D) psychological

 

4) According to Maslow's hierarchy of needs theory, a person's needs for growth, achieving one's potential, and self-fulfillment constitute his or her ________ needs.

A) psychological

B) esteem

C) social

D) self-actualization


5) Joe watches his youngest employees like a mother hen to make sure they stay on task and off their cell phones. Joe is behaving like a ________ manager.

A) Theory X

B) Theory Y

C) Theory Z

D) Two-factor

 

6) McGregor's Theory Y assumes that employees ________.

A) have little ambition

B) want to avoid responsibility

C) enjoy work

D) need to be closely controlled to work effectively

 

 

 

 

7) Herzberg called the factors that create job dissatisfaction ________ factors; when these factors are adequate, people won't be dissatisfied, but they won't be satisfied either.

A) intrinsic

B) hygiene

C) motivating

D) dissatisfiers

 

8) Which one of the following is true about Herzberg's two-factor theory?

A) Herzberg believed that the factors that lead to job satisfaction were the same as those that lead to job dissatisfaction.

B) To motivate people, Herzberg suggested emphasizing the hygiene factors of a job.

C) Satisfaction is not the opposite of dissatisfaction.

D) According to Herzberg, removing dissatisfying characteristics from a job will invariably make that job more satisfying and motivating.

 

9) Which one of the following are the three needs identified in the three-needs theory of motivation?

A) need for achievement, need for admiration, need for power

B) need for achievement, need for power, need for affiliation

C) need for power, need for achievement, need for affection

D) need for power, need for affirmation, need for affiliation

 

10) The need for ________ is similar to Maslow's need for ________.

A) affiliation; safety

B) power; esteem

C) achievement; self-actualization

D) affirmation; esteem

 

11) Bob is a social butterfly. He often leaves his workstation to chat with coworkers. He volunteers for every problem-solving team and enjoys planning the annual summer employee picnic. Bob has a ________.

A) low need for safety

B) high need for esteem

C) low need for power

D) high need for affiliation

 

12) The goal-setting theory states that ________.

A) employee participation in goal-setting is not always necessary for ensuring performance

B) self-generated feedback is largely ineffective as a motivator

C) in order to maximize performance, goals must not be made public

D) motivation is maximized by setting moderately challenging goals

 

13) At his last performance evaluation, Elliott agreed to earn 20 continuing education credits before his next annual review. Ten months later, he still has not earned any. From this lack of action, we can infer that ________.

A) Elliott works in a low uncertainty avoidance culture

B) Elliott is low in self-efficacy

C) Elliott's manager is a Theory Y manager

D) Elliott was not committed to the goal

 

14) Which one of the following actions accurately reflects the reinforcement theory of motivation?

A) A company's policy of cutting a day's pay if an employee reports to work later than 10.30 A.M.

B) A company's policy of giving its sales staff cash coupons for exceeding their daily targets.

C) A company initiating a process of job redesign to engage its employees better.

D) A company setting specific and difficult goals and ensuring that employees accept them.

 

15) To help her new supervisors remember the concept of reinforcement theory, Carol told them to remember this: ________.

A) What gets measured gets monitored

B) What gets rewarded gets repeated

C) Whatever can go wrong, will

D) No good deed goes unpunished

 

 

 

 

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