. How would you have designed the study to determine the effectiveness of the wellness program?
The Vancouver International Airport, located in Richmond, British Columbia, is Canada' s second-busiest airport, serving over 17.9 million passengers in 2013. It has twice been named the top airport in North American for overall customer satisfaction. Thus, it takes great pride in its employees and their performance. The Airport Authority oversees more than 300 employees in such areas as project management, finance, human resources, engineering, communications, and emergency preparedness. Employees working for the airlines, stores, and restaurants are not part of the Airport Authority, as they are employees of private companies. To reduce costs and increase productivity, the Vancouver Airport Authority designed a wellness program for its employees. The program, called Fitness and Balance, comprised many components, including seminars on such topics as smoking cessation and stress management; health-related newsletters and announcements; outdoor-activity days in which employees and their families could hike, skate, or walk; and discounts at fitness facilities. To determine the effectiveness of this program, the Airport Authority collected data and found that absenteeism dropped from 4.07% to 2.55% and that the number of annual injuries dropped from 22 to 6.
1. How would you have designed the study to determine the effectiveness of the wellness program?
2. What outcome measures other than absenteeism and injuries might you use?
3. What ethical or practical considerations need to be considered when collecting and reporting data in a study such as this one?
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