CHCDIV001 - Case Study___

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CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) WORK WITH DIVERSE PEOPLE CHCDIV001 Student details Student name None Student Email address bl Unit Code and Title CHCDIV001 Work with diverse people Purpose of Assessment The purpose of this assessment task is to assess your knowledge of working with diverse people in a workplace. Instructions for the Student Read through the following case studies and reflect on your learning and your own research within this unit. Prepare a response that responds to each of the issues presented below. Your responses must reflect your knowledge, skills, and application for this unit. ● This is an individual assessment ● To ensure your responses are satisfactory, you should consult a range of learning resources and other information such as handouts, textbooks, credible internet sources, etc. ● You are required to answer the questions based on given scenarios ● You must be concise, to the point and write answers according to the given word limit to each question and not provide irrelevant information ● You must write your responses in your own words ● You will be required to complete all parts of this assessment task © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 1

CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) Assessment Conditions ● This assessment is untimed ● You may refer to your learning materials during this assessment ● You must read and respond to all questions ● Answers must be typed and submitted through My eCampus for assessing ● You must complete the task independently ● No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory ● As you complete this assessment task, you are predominately demonstrating your written skills and knowledge to your trainer/assessor Please note: A qualified trainer and assessor will review and assess all the submitted comments, observation checklists, and assessment evidence to determine the students' competence and abilities against the unit of competency requirements. A trainer and assessor will ensure each assessment has been sufficiently completed and determine the final assessment outcome. © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 2

CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) S CENARIO 1 Scenario 1 You work at a Fitness Centre as the Assistant Manager. The manager of the centre has asked for your help to prepare a training document that can be used to train existing and new staff on diversity in the workplace. The training tool has been developed in the format of a FAQ (frequently asked questions) document on diversity. Your manager has prepared the questions but has asked you to complete the answers. Work through Tasks 1.1-1.9 and provide answers to all questions. Tasks for Scenario 1 Task 1.1 a. What is cultural awareness? Is an ability to look inward and educated yourself, reflect on your own culture and reflect on your attitudes and beliefs about others b. What is cultural safety? Is achieved when an individual has acknowledged their own culture and aims to deliver services that are safe c. What is cultural competence? Iis the ability to relate effectively to people from other cultures and walks of life d. Why is it important for a personal trainer to possess cultural awareness and cultural competence? For a personal trainer is very important to possess cultural awareness as they are working with many clients from different cultures and will need to demonstrate respect and awareness of traditions. Cultural competence is equally important so that all clients are welcomed and have a sense of belonging in the gym. e. Why is it important for a manager of a fitness centre to possess cultural awareness and cultural competence? For a manager is very important to possess cultural awareness as they are working with all clients and all stuff. They should show cultural awareness when they hiring staff, working with staff, working with clients and handling customers comments. Cultural competence allows the development of a positive workplace and ensures the embracing of diversity f. Why is it important for the fitness centre to be culturally safe for clients? Because clients knows it is a shared respect there and everyone is equal to each other and that is creating a important part of safe environment to everyone. © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 3

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CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) Task 1.2 a. How can community attitudes, language and the structure of culture influence a person’s beliefs and values? It will influence that person a lot!Language could impact how relationships are built and how people interact with each other. Communities may have negative attitudes towards some factors which can affect the community members’ ways of acting and thinking. Everything like this can directly affects what a particular person believe, and value based on how they were communicated with and what cultures were translated to them b. What is an example of a negative effect that community attitudes, language and the structure of culture can have on a person or group of people? For example discriminatory behaviour c. What is an example of a positive effect that community attitudes, language and the structure of culture can have on a person or group of people. Community structure can create a sense of familiarity and belonging within a community Task 1.3 a. What is political diversity, and how does this influence how an individual engages in both work and day to day life? Diversity within groups is a key concept in sociology and political science that refers to the degree of difference along socially significant identifying features among the members of a purposefully defined group, such as any group differences in racial or ethnic classifications, age, gender, religion, philosophy,... It defines acceptable behaviors in the workplace and day to day life b. What is social diversity, and how does this influence how an individual engages in both work and day to day life? social diversity refers to differences seen in a particular society with respect to religions, cultural backgrounds, social status, economic status, and so on. Social diversity impacts the way Australians interact with each other and communicate despite individual differences c. What is economic diversity, and how does this influence how an individual engages in both work and day-to-day life? is the process of shifting an economy away from a single income source toward multiple sources from a growing range of sectors and markets. This influences individuals in work by affecting their wages and day to day life in the form of opportunities and inclusion. d. What is cultural diversity, and how does this influence life in Australia? Cultural diversity relates to a person's country of birth, their ancestry, the country of birth of their parents, what languages they speak, whether they are of Aboriginal or Torres Strait Islander descent, and their religious affiliation. © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 5

CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) Task 1.4 a. What is the Universal Declaration of Human Rights? It declares that human rights are universal – to be enjoyed by all people, no matter who they are or where they live. The Universal Declaration includes civil and political rights, like the right to life, liberty, free speech and privacy. b. What is the relationship between human needs and human rights? The ideas of human rights and basic human needs are closely connected. Human rights – rights that apply for every person because they are a human – can be seen as rights to the fulfilment of, or ability to fulfil, basic human needs. These needs provide the grounding for human rights. c. What are three (3) ways a workplace can actively promote and support human rights? Provide ongoing training to staff to promote acceptance and a diverse workforce, defining acceptable behaviours, actively promote diversity and acceptance © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 6

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CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) Task 1.5 Complete the table on the key characteristics of diversity Area of diversity Describe the key characteristics of this area of diversity Culture, race, ethnicity Language, religion and customs Disability physical abilities Religious or spiritual belief rituals, meaning of life, death Gender identification by male or female (or others) Transgender Identifying with a different gender to what a person was assigned at birth Intersex have genitals, chromosomes or reproductive organs that don't fit into a male/female sex binary Generational Representing a wide range of ages in the workplace Sexual orientation/identity a psychological component, such as the direction of an individual's erotic desires, or a behavioral component, which focuses on the sex of the individual's sexual partner/s Lesbian/gay LESBIAN: Usually refers to a woman who has a romantic and/or sexual orientation toward women. Some nonbinary people also identify with this term. GAY: Used in some cultural settings to represent men who are attracted to men in a romantic, erotic and/or emotional sense. Bisexual Bisexuality is when a person finds both men and women physically, sexually or emotionally attractive. Heterosexual Heterosexual people are sexually or romantically attracted to people of the opposite sex Task 1.6 a. What is the impact of diversity practices and experience on people’s personal behaviour and interpersonal relationships? Diversity practices and experiences can lead to more inclusive and empathetic behaviour towards others and in relationships b. What is the impact of diversity practices and experience on people’s perception and social expectations of others? Diversity practices and experience will clarify expectations and perceptions for people and can avoid misunderstandings of service. Diversity practices will minimize cultural assumptions Task 1.7 a. What are the legal and ethical considerations for promoting diversity in the workplace? In New South Wales,the legislation that governs EEO is the Anti-Discrimination Act 1977 (NSW). This legislation prohibits discrimination, among other things, on the grounds of race, work status, gender identity and sexual orientation. Sexual harassment in the workplace is also prohibited. © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 7

CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) b. What are the consequences for a fitness worker who breaches anti-discrimination legislation? Financial penalties, professional penalties and damages awarded to the affected employees c. Complete the table below to describe the different types of discrimination. Type of discrimination Description Age for example refuse to employ someone with high age, because age of this person is higher than other employees Disability It’s a discrimination against people with physical or mental disabilities. For example, rejecting a employee who needs the use of a wheelchair Racial Treating some person poorly or unfair due to his or her racial orientation. This could include using derogatory language towards a person of a different race to others Sex For example it could mean paying males a higher wage for the same position as a female Task 1.8 a. What are three (3) examples of protective factors in the workplace for marginalised groups? Complying with the universal declaration of human rights Defining acceptable behaviors in the form of code of conducts Providing training to staff to promote acceptance b. What physical, mental and emotional health issues may be present in marginalised groups? What are the causes? Health issues can include: chronic health conditions, depression, anxiety, post traumatic stress disorders and poor physical functioning. This can be because to income inequality; causing financial stresses, lack of resources and social isolation c. Describe the potential impact of discrimination, trauma, exclusion and negative attitudes on marginalised groups. The potential impact on marginalized groups exposed to these factors can be at a higher risk of developing mental health disorders and having poor physical conditions Task 1.9 Describe the following resources that can be used to support individuals and organisations to respond positively to diversity. Resource How can this resource be used to support individuals and organisations to respond positively to diversity? Language and cultural interpreter A cultural interpreter can be helpful in communication between two parties where both parties has different language and is hard to communicate with each other. Imagery Imagery could be used to communicate a message or mental image © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 8

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CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) S CENARIO 2 Scenario 2 You are the team leader at a fitness centre where one employee constantly makes “jokes” about people being on medication for depression and thinks they should just “get over it”. You happen to know that an employee within earshot of these comments is on medication for depression. Tasks for Scenario 2 Task 2.1 a. What legal and ethical principles of diversity are not being followed in this scenario? List at least three (3). Treat people with respect Making judgements based on equity and merit Value the differences of people b. What are the potential impacts of the legal and ethical concerns from Task 2.1a? financial consequences. professional consequences, damage to the employees who are involved Task 2.2 Outline three (3) strategies you could use to eliminate the negative attitudes and behaviours without revealing employee confidential information and discuss why you would use them. Remind employee of standards relating to positive behaviour and attitude Use positive attitudes about mental health in the workplace and provide education Do not use employee names or details when referring to mental health Task 2.3 In relation to this scenario: ● List at least three (3) rights and/or responsibilities of workers ● List at least three (3) rights and/or responsibilities of employers ● And at least one (1) action that should be taken when any of these rights are infringed Employer Rights are - Create and maintain a workplace free of discrimination, anti discrimination policies, training and addressing complaints efficiently and effectively Workers rights are - anti harassment protective factors, retaliation protections, complain procedures When any of these rights are infringed, an employee or employer can request assistance from the FWO to © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 10

CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) Task 2.4 In the workplace, who could be consulted and what kind of guidance should be sought to assist in addressing this scenario? With a duty manager or HR team member. Task 2.5 What steps would you take to address the situation if the behaviour persists? Provide at least three (3) steps. write a formal letter where we describe what has been done follow company procedure regarding discrimination behaviour make sure the employee is aware of their infringements regarding discrimination in the workplace S CENARIO 3 Scenario 3 You are in the lunchroom at your workplace with your colleague, David. There is a heated debate on diversity on the tv program that is playing. A person on the program is expressing negative views towards multiculturalism in Australia and is upset that Aboriginal and Torres Strait Islander people are requesting land rights. David, who is also watching the program, mentions that he does not know much about diversity in Australia but would like to learn more. Tasks for Scenario 3 Task 3.1 Write what you would say to David to explain Australia's influences and changing practices and how this has impacted diverse communities. Australia is a vibrant, multicultural country. We are home to the world’s oldest continuous cultures, as well as Australians who identify with more than 270 ancestries.Three major contributors to Australia's demographic make-up are a diverse Aboriginal and Torres Strait Islander population, a British colonial past and extensive immigration from many different countries and cultures. © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 12

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CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) Task 3.2 David has thanked you for this information and has expressed the desire to learn more about Aboriginal and Torres Strait Islander people and the issues they have faced. What information can you tell David on the following: ● Social issues that affect Aboriginal and Torres Strait Islander people ● Political issues that affect Aboriginal and Torres Strait Islander people ● Economic issues that affect Aboriginal and Torres Strait Islander people ● How Australian culture and western systems have impacted Aboriginal and Torres Strait Islander people and their ability to engage in services a. Social issues that affect Aboriginal and Torres Strait Islander people They are social exclusion and stigmatization Also there is impacts of the stolen generations and removal of children And unfortunately there is separation of culture b. Political issues that affect Aboriginal and Torres Strait Islander people In the first place is colonisation and invasion. land rights and assimilation policies c. Economic issues that affect Aboriginal and Torres Strait Islander people They have low income because is hard for them to find a job d. How Australian culture and western systems have impacted Aboriginal and Torres Strait Islander people and their ability to engage in services They got access to a basic amenities like a school education and heath care. Also they have rights to get some other financial benefits from government of Australia. © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 13

CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) S CENARIO 4 Scenario 4 You are required to reflect on your own perspectives on diversity and implement a plan to improve your self and social awareness. Tasks for Scenario 4 Task 4.1: The following questions are structured as a guide to assist you in reflecting on your own perspectives on diversity. a. In your own words, define and explain the concept of diversity. In your response, identify at least five (5) types of diversity. The concept of diversity encompasses acceptance and respect for the full range of human characteristics in their historical, and cultural contexts, as well as understanding that each individual, family, community, and societal group has uniqueness that make them different from others. 5 types are- Gender, cultural, generational, abilities, language b. Describe your own cultural and social perspectives on diversity. Your answer should include information on the influences in your life that have impacted your social perspectives and your culture. Address the below factors in your response to describe their influence on your social and/or cultural perspectives. In your answer, you can address additional factors that have impacted your personal cultural and social perspectives. − Nationality − Race − Gender − Social environment − Social interactions I was affected in my culture with gypsies. I used to live in Czech republic and in our country we have around 2% of Gypsies. They are originally from India. And for them is very difficult to integrate with our society. c. Identify at least two (2) of your own social or cultural biases and how these biases typically influence your behaviours and attitudes. For example I had a social biases- woman are weaker then man. It affected me in thinking of woman they are weaker physically and psychically as well. Luckily I realised is not true. And second is forming opinions of © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 14

CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) people before they give me information about themselves. My behaviour is affected by this through interactions with others and judgements d. Reflect on the biases you identified in Task 4.1c and identify how you can address these biases. Always work with client with respect, try to not judge and behave in positive way. e. Identify below at least two (2) different limitations you have working with diverse people. These limitations may relate to (but are not limited to) the following: − Your awareness of diverse cultures and customs − Language/communication barriers − Differences in or lack of understanding of different political and religious views lack of awareness of other religions lack of communication (because of low English level) f. Describe below how you can use this awareness of the limitations you have identified in Task 1e above to work effectively with diverse people. Be respectful, aware what is happening and what am I saying, be positive and always ask questions if something doesn’t look right. g. How can you use self-reflection to support your ability to work with inclusive practices and to become more understanding of others? Self-reflection allows me to be aware of my inner thoughts and views, limiting bias and judgement. In this way, self-reflection allows me to respect diversity and be welcoming of it, creating a mutual understanding with others h. Identify and plan two different strategies to improve your own self and social awareness. (Note: you will be required to implement these strategies in Task 4.2) active listening cultural competence Task 4.2: Implement strategies to improve your own self and social awareness In this task, you are required to implement the strategies that you planned in Task 4.1h to improve your own self and social awareness. ● You are required to implement your strategies under the supervision of your workplace supervisor ● You are able to simulate implementing your strategies if you are unable to actually implement these in the workplace ● Complete the sections below to describe how you implemented each strategy IMPLEMENTATION RECORD Strategy 1 a. Describe your strategy and how you implemented it Active listening - always be aware what client is saying. Don’t just say yes and be out of mind. - Focus on be © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 15

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CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) in present moment and try to help. (meditate, reading books about self development - to help improve in this) b. Describe how the strategy was successful in improving both your self-awareness and social awareness My strategy was helpful in self-awareness and also social awareness because on a first place is to work on myself in my free time. If the work is consistent it will bring positive effect. Strategy 2 a. Describe your strategy and how you implemented it cultural competence - educate myself about different cultures and use this knowledge with clients b. Describe how the strategy was successful in improving both your self-awareness and social awareness My social awareness was benefited through learning about new customs and values that affect clients and potential clients © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 16

CHCDIV001 - Work with diverse people Case Study v1.1 (2023/04/21) Submission Instructions Please proofread your work and save a copy of your assessment to keep in your own records. Save the document to include your name in the file, for example: CHCDIV001 – Case Study – Your Name Submit your completed assessment for marking by your assessor. Assessor Overall Feedback Satisfactory ☐ Not Satisfactory ☐ Date: Date: Comments: © 2022 Foundation Holdings Pty Ltd and its licensors Commonwealth of Australia Copyright Regulations 1969 | 17

CHCDIV001 - Case Study___

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