SOPHIA Conflict Resolution - 1.3 Challenge
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School
Southern New Hampshire University *
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Course
COM ELE
Subject
Philosophy
Date
Dec 6, 2023
Type
rtf
Pages
4
Uploaded by PineconeKorok
1) Tony and Diana represented two different groups in their neighborhood in a mediation
session. The neighborhood was in conflict over whether or not to tear down a local playground
to build a parking lot. Tony's group supported building the parking lot; Diana's group wanted to
keep the playground.
At the beginning of the mediation session, Tony said to Ava, the mediator, “Look, I understand
that Diana wants to keep the playground. But there is no way I'm walking out of here with
anything less than my parking lot!"
"I understand how you feel, Tony," Ava replied. "But the goal of the mediation is to find a
solution that meets everyone's needs fully."
Select the true statement.
Ava wants the parties to use the collaborating conflict style.
2) As Diana and Tony began their mediation, the mediator, Ava, explained, "The objective of the
session is to find a solution to the conflict that will meet the needs of both sides."
Diana replied, “I'm not sure that's possible. There's only one piece of land, and it's not going to
get any bigger. How can we do anything other than choose to use it one way or another?”
“Well," said Ava, "we're going to look at the situation a little differently. Instead of saying, 'How
do we use the land?' we're going to say, 'How can we find a way to improve parking and still
keep a place for kids to play?' Then we're going to work together to find a practical answer to
that question.”
Ava described a conflict resolution style called __________.
collaborating
3) As the mediation session between Tony and Diana continued, Diana said, “I think at first the
conflict for me was really about the playground itself— whether parking was more important
than having a place for kids to play. But now it's more about how everyone in the neighborhood
treats each other. Maybe we weren't as good friends as we thought, if one problem like this
turned us all against each other.”
Tony agreed, saying, “When I started talking to them about the parking issue, I realized how
much the older people in the neighborhood felt left out and ignored by the younger families.
They have all sorts of concerns about living here but never wanted to bring them up, because
they were feeling like it wasn't their neighborhood anymore.”
This portion of the mediation session showed that Tony and Diana believed that while their
situation started as a(n) __________ conflict, it is now more of a relationship-based conflict.
interest-based
4) As the mediation session between Tony and Diana continued, Diana asked Tony, “Do you really
think that the older people in the neighborhood need to park right where the playground is?”
Tony replied, “No. It doesn't have to be right there at all, but we DO need more parking spaces in
the neighborhood, closer to our houses.”
Ava, the mediator, said, “So if there was a way to find the seniors more parking closer to their
homes without pulling down the playground, both sides would be satisfied, right?” Tony and
Diana agreed.
By addressing what Tony and Diana both said they need, the mediator is using which approach
to resolve their conflict?
Relationship-based theory
5) Tony and Diana found it easier and easier to talk with one another in their mediation session,
but they struggled to come up with ways of finding additional places for older residents of their
neighborhood to park without using the playground space. At one point, Tony asked the
mediator, “Well, you seem pretty smart— you got us to sit down and talk together, and that
wasn't easy. What do YOU think we could do?”
Ava replied, “Thanks for the compliment, Tony, but I'm really not able to give you my opinion in a
mediation like this. I'm not really familiar with all of the different issues that my suggestions
might raise. My job here is just to help you two find a way of solving the problem yourselves.
Some kinds of mediation include suggestions from the mediator, but that's not what I think will
work best here.”
Select the true statement about the different types of mediation.
In transformative mediation, the focus is on changing the relationship between the parties.
6) As Tony and Diana's mediation session went on, Tony said that he was surprised to become
comfortable talking with Diana again so quickly. Diana said that she felt the same way.
"What do you think made it easier to talk comfortably again?" asked Ava, the mediator.
Diana thought for a moment and then said, "I think it was the point when we both realized that,
as much as I want to keep the playground and Tony wants more parking, the other person's goal
was important too. And our relationships with the neighbors matter. All of us want kids to have a
place to play AND want seniors to be able to park close to home."
Ava nodded and said, “So the way you're approaching the situation has changed?” Diana and
Tony agreed.
The way a party approaches a conflict is called a conflict style. Select the statement that
accurately describes the collaborating conflict style.
Parties that use this style have a high interest in meeting their own needs, as well as a high
interest in meeting the other party's needs.
7) Tony and Diana agreed that they felt better about their relationship and that the two sides in
the neighborhood dispute would also feel better about each other if a creative win-win solution
could be found.
Ava, the mediator, explained, "Now it's your task to think of ways to meet both sides' needs.
Why don't you work together to generate as many ideas as possible that might meet one side or
the other's needs, pick the best ones, and then find a way to combine them?"
Diana said, “It's kind of like putting together a puzzle, isn't it? We just need to come up with
strategies that will get us closer to our goal, and the puzzle will come together piece by piece.”
Ava nodded. “You can look at it like you're teammates working together.”
Diana's comment about using strategic moves to approach a goal reflects a __________ theory
perspective on conflict resolution.
game
8) Diana and Tony finally found a possible solution to their conflict.
"What if," Diana suggested, "the younger neighbors agree to park further away or move their
cars if an older neighbor needed a space?"
"If that could be done," Tony said, "we wouldn't need the parking lot. But does the city have any
say in where we can park our cars in the neighborhood? There are some streets that have
limited parking, which doesn't make the situation any easier."
Diana thought about this and said, “Well, I guess we need to ask the city if we can change the
parking lines on some of our streets. I agree that if we could park on both sides of the street or
create angled-in parking spaces on the wider streets, many of the younger neighbors probably
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wouldn't mind parking a little farther away if they didn't have to fight for the limited spaces like
we do now.”
Diana realizes that some of her ideas may lead to a __________ conflict since the city has the
final say on what they can and cannot do.
structural
9) Tony and Diana agreed to work with their neighborhood improvement group and develop a
“parking exchange,” to be sure that older people in their neighborhood could park as close as
possible to their homes. They also agreed to meet with the mediator, Ava, again after a month of
operating the exchange to resolve any problems that might arise from this plan.
Tony and Diana's agreements on the "parking exchange" and a follow-up meeting are an
example of __________.
a resolution