POP Week 3 Assignments _ Blank 10.16.23
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Dec 6, 2023
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POP WEEK 3 ASSIGNMENTS
On the Job - 15 points
A pharmaceutical representative has just arrived at the office of Dr. Joseph Henderson, a board-
certified orthopedic surgeon. The waiting room is swarming with patients waiting to see Dr.
Henderson, because he was delayed with an unexpectedly complicated lumbar spinal fusion and
laminectomy.
The representative is very insistent, almost belligerent, about seeing the physician immediately,
even though she did not have an appointment to see him. In fact, the visit was totally unexpected,
as the representative had just been in two weeks ago. Last time the representative was in, she
gave Dr. Henderson a variety of readily usable and dispensable medications. She has more of the
same today—injectable cortisone with Novocain, muscle relaxants, NSAIDs, and even some
Tylenol with codeine. Usually, Dr. Henderson is quite receptive to receiving these samples as
they help ease the financial burden on his patients for whom he uses or to whom he dispenses the
samples. The office is, in fact, running quite low on these particular medications because of Dr.
Henderson’s heavy patient load.
1.
What is your response to the sales representative?-3pts
2.
Should a representative ever take precedence over scheduled appointments?-3pts
3.
Does the fact that Dr. Henderson is usually quite anxious to receive any and all samples
for his patients enter in as a factor?-3pts
4.
Does the diminished supply of these samples alter the situation?-3pts
5.
Can the medical assistant ever accept delivery of any or all of these samples?-3pts
__________________________________________________________________________________
Student Name
POP WEEK 3 Assignment_ Blank
10/29/23
Preparing for the Certification Exam -20 points ((Highlight Your Answers))
Place your answer after the questions:
1.
What is the method of appointment scheduling where no appointments are made and the first
patient to sign in is the first patient seen?
1.
wave
2.
streaming
3.
open hours
4.
modified wave
5.
double booking
2.
What is the method of appointment scheduling where patients are told to come in at the
beginning of the hour in which they will be seen?
1.
wave
2.
streaming
3.
open hours
4.
modified wave
5.
double booking
3.
What is a grid that shows available appointment times and periods of nonavailability for each
provider?
1.
a cluster
2.
a schedule
3.
a matrix
4.
a calendar
5.
an appointment
4.
Which of the following constitutes an emergency appointment?
1.
an 18-year-old college student leaving for school tomorrow needs a physical
2.
58-year-old woman complaining of heavy vaginal bleeding
3.
10-year-old child with a 104° fever
4.
34-year-old woman with sprained ankle
5.
6-year-old with a 96°F fever
5.
Which of the following types of office procedures generally requires the longest amount of
time to be scheduled?
1.
New patient office visit with complete physical
2.
Dressing change
3.
Allergy testing
4.
Prenatal checkup
5.
Pelvic examination with PAP test
Student Name
POP WEEK 3 Assignment_ Blank
10/29/23
6.
Before calling the surgery scheduler for an inpatient surgery, the medical assistant should
gather all of the following except?
1.
patient’s medical insurance information.
2.
physician diagnosis.
3.
dietary preferences.
4.
known patient allergies.
5.
procedure to be performed.
7.
If a patient is a no-show for an appointment, the receptionist should do all of the following
except?
1.
record the no-show on the schedule.
2.
record the no-show in the patient’s chart.
3.
refer the patient to a specialist.
4.
show the chart to the physician.
5.
if applicable, apply no-show fee to patient’s balance.
8.
Appointment reminder cards should show all the following except?
1.
date of next appointment.
2.
time of next appointment.
3.
patient’s name.
4.
patient’s insurance information.
5.
name of physician patient is seeing.
9.
Travis has an appointment at 10:00 a.m., and his room-mate has an appointment the same
day with the same physician at 10:20 a.m. What type of appointment scheduling system is
Travis’s physician using?
1.
double booking
2.
specified time scheduling
3.
wave scheduling
4.
open office hours
5.
modified wave
10. Which condition is not an example of an acute condition?
1.
pain with urination
2.
earache
3.
abdominal pain
4.
laceration
5.
eye infection
Student Name
POP WEEK 3 Assignment_ Blank
10/29/23
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OFFICE SCHEDULING - PATIENT APPOINTMENTS
Using the schedule below book the following patient and doctor appointments (5 points for
each of the 9 appointments)
1.
Dr. Chen has hospital rounds 8:00 to 8:30 at St. Albans Hospital. Block that time out
2.
Murry Smith has an appointment with Dr. Smith at 8:00-8:15, for a prescription renewal
3.
Tiasia Durham has an appointment with Dr. Chen from 9:00, full yearly physical
4.
Murna Diablo has an appointment with Dr. Chen at 945, for a sore throat
5.
Jerry Gallo calls this morning as requests an appointment with Dr. Chen at 8:00. Can he
get that appointment? Could Dr. Smith take him at that time?
6.
From 9:45-10:15 Dr. Smith won't be available to see patients as he has a conference with
Dr. Alba about a mutual patient. Block that time out.
7.
Max Factor wants to see Dr. Smith at 8:45 because his wrist hurts - he thinks it is arthritis
8.
Jim Nasium calls for an appointment with Dr Chen. He wants 8:45, you call Dr Chen and
he says yes book the appointment for 15 min. Jim is in for a follow up on a mild sprain in
his ankle.
9.
Dr. Chen calls you back after discussion Jim (#8) and says his wife will becoming with
him and will need a prescription refill - so double book her for the same time as his
appointment
Sample appointment times:
New Patient: 45 min
Follow up appointments: 15 min
Physicals: 30-45 min
Prescriptions: 15 min
Sore throat: 15 min
Simple diagnoses (fever, cough, colds, joint pain): 15 min
Student Name
POP WEEK 3 Assignment_ Blank
10/29/23
MONDAY - November
Dr. Chen
Dr. Smith
8:00-8:15
8:15-8:30
8:30-8:45
8:45-9:00
9:00-9:15
9:15-9:30
9:30-9:45
9:45-10:00
10:00-10:15
Student Name
POP WEEK 3 Assignment_ Blank
10/29/23