WGU Student Portal D072 Pre Assessment

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School

Western Governors University *

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Course

D072

Subject

Management

Date

Jan 9, 2024

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pdf

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Uploaded by ProfFog22214

12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 1/22 PRE-ASSESSMENT: FUNDAMENTALS FOR SUCCESS IN BUSINESS (KLO1) (PKLO) Attempt #1 Status: Passed 1. An organization plans to close its local factory and shift manufacturing operations overseas. This brings opposition from employees. Which terms describes this organizational move? YOUR ANSWER CORRECT ANSWER Legal-ethical Legal-unethical Illegal-ethical Illegal-unethical 2. Individual authors wrote books about the negative environmental impacts of some industries, including the coal industry. Which bene±t did the authors' work have on society? YOUR ANSWER CORRECT ANSWER It helped the authors to become more popular. It drew the public's attention to the targeted issue. It increased the economic welfare of the community. It resulted in increased government funding for the industries. 3. The accountant of a company was asked to change the current quarterly sales results by adding sales that were set to occur next quarter. Which stakeholder group is directly impacted by this action? YOUR ANSWER CORRECT ANSWER Suppliers Employees WGU Knowledge Center Accessibility Policy Accessibility Settings

12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 2/22 YOUR ANSWER CORRECT ANSWER Customers Shareholders 4. A new manager in a restaurant decides to cut costs by purchasing sub-standard materials. What are the implications of this manager's actions? YOUR ANSWER CORRECT ANSWER The customer base of the restaurant will decrease. The employee morale will improve. The menu prices will be reduced. The reputation of the restaurant will increase. 5. A U.S. company hires a new employee from Germany. The new employee is being trained by other employees on the company's con²ict resolution practices in alignment with the company's mission and ethical standards As part of the training, the employee identi±es how the ethical values of the company are consistent with the employee's values. Which aspect of the company is the employee learning? YOUR ANSWER CORRECT ANSWER Organizational culture Organizational leadership International business culture International business success 6. A senior manager asks an employee to omit a key section from a ±nancial report to hide some distressing data Which aspect of the organization is being violated by the manager's behavior? YOUR ANSWER CORRECT ANSWER Beliefs Norms Culture Accessibility Policy Accessibility Settings

12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 3/22 YOUR ANSWER CORRECT ANSWER Ethics 7. A company's chief executive of±cer (CEO) has decided to launch a corporate social responsibility (CSR) program. Who are the intended bene±ciaries of a CSR program? YOUR ANSWER CORRECT ANSWER Shareholders Vendors Employees Community members 8. A corporation's code of ethics endorses a green work place. Which employee activity models this code? YOUR ANSWER CORRECT ANSWER Starting an of±ce recycling program Organizing a community cleanup day for a local park Raising money to support the science club at a local high school Riding a bicycle to work to reduce greenhouse gas emissions 9. A manager recently decides to get employees involved in a new corporate social responsibility (CSR) initiative to show that the company is dedicated to making a difference in the local community. Which activity demonstrates an appropriate way to meet this goal? YOUR ANSWER CORRECT ANSWER Sponsor a professional baseball team Purchase new equipment for the company Initiate a community technology recycling program for old computers Host a community day for citizens to tour the business facility Accessibility Policy Accessibility Settings

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12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 4/22 10. A company advertises that it uses environmentally safe practices in all business processes; however, the chief ±nancial of±cer (CFO) has blocked the adoption of many environmentally safe practices because of the additional costs to the company. Which controversial business practice is this company using? YOUR ANSWER CORRECT ANSWER Whistleblowing Sheltering Greenwashing Cherry picking 11. Which organizational department is responsible for managing receivables and payables for a company? YOUR ANSWER CORRECT ANSWER Research and development Marketing Human resource management Accounting and ±nance 12. Which function is performed by the information technology department of an organization? YOUR ANSWER CORRECT ANSWER Product testing Computer installation Employee training Financial reporting 13. Which organizational department is responsible for maintaining compliance with labor laws? YOUR ANSWER CORRECT ANSWER Accounting and ±nance Human resources Accessibility Policy Accessibility Settings

12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 5/22 YOUR ANSWER CORRECT ANSWER Information technology Research and development 14. A supervisor assigns an employee to work on a small project that is directly related to a corporate goal, and the employee's skill set makes them the ideal person to accomplish the task. What is this employee's managerial designation? YOUR ANSWER CORRECT ANSWER Leader Manager Individual Team member 15. A newly hired manager has years of experience with evaluating team performance to make improvements. Which area of managerial skills does this new manager possess? YOUR ANSWER CORRECT ANSWER Analysis Technical Communication People 16. A manager at a marketing ±rm is developing a monthly newsletter that will be distributed internally to keep employees updated about marketing initiatives and activities. Which role is this manager illustrating by taking this action? YOUR ANSWER CORRECT ANSWER Interpersonal Informational Decisional Accessibility Policy Accessibility Settings

12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 6/22 YOUR ANSWER CORRECT ANSWER Relational 17. A production manager is told that a supplier of one of their key products has declared bankruptcy and cannot supply the necessary material. The production manager examines product inventory and customer orders and sets a deadline for when a new supplier must be contracted to ful±ll future orders. Which managerial core role is being demonstrated? YOUR ANSWER CORRECT ANSWER Decisional Interpersonal Informational Relational 18. Which type of organizational culture in the Competing Values Framework focuses on accountability to shareholders, competitiveness, and productivity? YOUR ANSWER CORRECT ANSWER Adhocracy Clan Hierarchy Market 19. Which pair of attributes captures the focus of an adhocracy culture within the competing values framework? YOUR ANSWER CORRECT ANSWER People-oriented and friendly Adjustable and entrepreneurial Results-oriented and competitive Process-oriented and highly structured 20. Which set of attributes re²ects a hierarchy culture within the Competing Values Framework? Accessibility Policy Accessibility Settings

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12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 7/22 YOUR ANSWER CORRECT ANSWER People-oriented and friendly Adjustable and entrepreneurial Results-oriented and competitive Process-oriented and highly structured 21. A nonpro±t organization wants to ±ll an executive director position and is interested in seeking a candidate that is concerned about social welfare. Which criterion should the organization prioritize in making this decision? YOUR ANSWER CORRECT ANSWER Military experience Competition for top grades Dedication to community service Graduation from a university 22. An individual who values a team-oriented work environment and the individual's relationships with a large group of peers is seeking employment that will be a good ±t. Which position should this individual pursue? YOUR ANSWER CORRECT ANSWER A position that has high visibility A position that requires high responsibility A position that provides a large salary A position that offers a friendly workplace 23. An individual who is a great performer has been working in a department in a company for over ten years and is moved to a new department and given a new set of job responsibilities. The individual is unhappy in the new location and has started to underperform. Which issue has emerged for this employee? Accessibility Policy Accessibility Settings

12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 8/22 YOUR ANSWER CORRECT ANSWER Attrition Attraction Person-job ±t Person-organization ±t 24. A person that is high in sociability and friendliness is required for a sales job. Which component of personality should be high in the ideal candidate? YOUR ANSWER CORRECT ANSWER Openness Neuroticism Extraversion Conscientiousness 25. Which organizational culture is best suited for an individual who is high in conscientiousness? YOUR ANSWER CORRECT ANSWER Clan Market Hierarchy Adhocracy 26. Which individual characteristic should a company search for in new hires in order to avoid an additional screening process to prevent potential person-culture mismatch? YOUR ANSWER CORRECT ANSWER High GPA Well accomplished Recommended by current employees Accessibility Policy Accessibility Settings

12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 9/22 YOUR ANSWER CORRECT ANSWER Widely connected to the community 27. An employee transfers from one department to another department in an organization. Which reality will the employee experience in relation to this change? YOUR ANSWER CORRECT ANSWER The organizational culture will change. The department sub-cultures may differ. The organizational culture may no longer matter. The department sub-cultures will remain the same. 28. Which result occurs when there is a person-culture misalignment? YOUR ANSWER CORRECT ANSWER Attrition Attraction Selection Completion 29. What is an advantage of oral communication? YOUR ANSWER CORRECT ANSWER Can be audited Allows for instant feedback Provides an opportunity for rehearsing Offers the sender the opportunity to re²ect on ideas 30. A manager is taking extra care to craft a message to ensure that it is interpreted by an employee, the receiver, in the way that it was intended. This action includes making sure the message is presented through the right channel and uses the appropriate language. Which form of communication is the manager ensuring during this interaction? Accessibility Policy Accessibility Settings

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12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 10/22 YOUR ANSWER CORRECT ANSWER One-sided Effective Primary Mainstream 31. Which communication channel contains an item like an organization's newsletter? YOUR ANSWER CORRECT ANSWER Lean Richest Leanest Rich 32. Which communication style is being used when someone appears agreeable in a workplace conversation and concedes to the other party but later makes snide side comments about that individual or the issue at hand? YOUR ANSWER CORRECT ANSWER Passive Assertive Aggressive Passive-aggressive 33. Which communication style is being used by someone who regularly dismisses others' feedback, displays a rigid posture when speaking, and tries to dominate the business decision-making process? YOUR ANSWER CORRECT ANSWER Passive Assertive Aggressive Passive-aggressive Accessibility Policy Accessibility Settings

12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 11/22 34. Which action promotes effective listening in the workplace? YOUR ANSWER CORRECT ANSWER Paraphrasing the phrases a speaker shares Rehearsing the intended feedback for a speaker Filtering the information presented by a speaker Interrupting a speaker whenever one has a question 35. How can a speaker overcome issues pertaining to semantics to ensure effective communication? YOUR ANSWER CORRECT ANSWER Speak louder to ensure a message is heard Incorporate emotion and appropriate gestures Be direct and clearly state what is intended Alter the physical location of the communication 36. Which characteristics are seen in employees who use an assertive communication style? YOUR ANSWER CORRECT ANSWER Soft and shy Calm and relaxed posture Agreeable and manipulative Dismissive and rigid posture 37. How can a manager exhibit supportive communication? YOUR ANSWER CORRECT ANSWER Be person-oriented Make global statements Use descriptive language Display one-way listening Accessibility Policy Accessibility Settings

12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 12/22 38. During a meeting to decide the venue for the annual of±ce picnic, a manager says that the location is ±ne for the event but adds that others will likely be opposed to the choice. Which style of communication is being used by this manager? YOUR ANSWER CORRECT ANSWER Passive Assertive Aggressive Passive-aggressive 39. Team Member A shares their perspective of a recent project, and Team Member B suggests that there might be a better way to approach the same objective. Team Member A responds by saying, "Well, that's ±ne with me, but don't be surprised if other people are upset by your opinion." Which communication style is Team Member A using for this response? YOUR ANSWER CORRECT ANSWER Passive Assertive Aggressive Passive-aggressive 40. Which competency is the basis for developing effective business relationships, including teamwork, empathy, and trust? YOUR ANSWER CORRECT ANSWER Emotional intelligence Technical training Entrepreneurial orientation Company seniority 41. A leader with high emotional intelligence is looking to capitalize on this trait while working with social media. How would the leader do so? Accessibility Policy Accessibility Settings

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12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 13/22 YOUR ANSWER CORRECT ANSWER Use social media as a tool to connect multiple stakeholders Use forms of social media with which the leader is most comfortable Use social media as the preferred tool for generating new customers Use social media as the preferred method for communicating with employees 42. What is a characteristic of people with strong moral identity? YOUR ANSWER CORRECT ANSWER They tend to be more dif±cult to work with in team settings. They are more considerate of others' feelings and viewpoints. They are more motivated by extrinsic motivators than intrinsic ones. They prefer to perform repetitive tasks over completing unique projects. 43. Which behavior would an individual who is Machiavellian in nature display in the workplace? YOUR ANSWER CORRECT ANSWER Taking on multiple leadership roles Sabotaging others' work for personal gain Violating workplace norms and policies Promoting effective collaboration among teammates 44. What are characteristics of someone who is Machiavellian in nature? YOUR ANSWER CORRECT ANSWER Higher emotional intelligence and lower level of friendliness Lower emotional intelligence and higher desire to collaborate Lower emotional intelligence and higher emotional detachment Higher emotional intelligence and lower degree of competitiveness Accessibility Policy Accessibility Settings

12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 14/22 45. What is true about emotional intelligence in the workplace? YOUR ANSWER CORRECT ANSWER Emotional intelligence is equally important in all work situations and job positions. The lower the emotional intelligence one has, the less ethical the individual will be. The higher the emotional intelligence one has, the more ethical the individual will be. The importance of emotional intelligence varies by situation and job position. 46. A supervisor conducts a 90-day evaluation with a new employee. It is recommended that the new employee take more initiative to complete tasks and to persevere, even on the most challenging days. Which technique is the new employee being encouraged to display? YOUR ANSWER CORRECT ANSWER Empathy Motivation Self-regulation Self-awareness 47. A team member wants to start implementing meditation to reprogram unconscious behavior. The goal is to learn to listen ±rst and speak second. Which time period after beginning this approach will be the most challenging for this team member? YOUR ANSWER CORRECT ANSWER 1–21 days 22–42 days 43–62 days 63–82 days 48. Employees are encouraged to write down the actions they have taken during their day and then re²ect on wh they made those choices. They are told that if they undertake this approach on a daily basis, they can improve Accessibility Policy Accessibility Settings

12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 15/22 their emotional intelligence. Which self-improvement strategy is being encouraged? YOUR ANSWER CORRECT ANSWER Surveys Journaling Mindfulness Simulation feedback 49. A staff member seems to delay her ability to accomplish tasks because she is worrying more about the impact of the plan than she is about actually seeing the plan through. This has a signi±cant effect on fellow coworkers because they desire to stay in the present moment and work through the issues that are being uncovered. Which strategy does the staff member need to work on? YOUR ANSWER CORRECT ANSWER Behavioral event interviews Mindfulness Surveys Simulation feedback 50. A manager decides to make an effort to preserve positive relationships even when the interaction addresses problems of a serious nature. Which type of communication is the manager interested in using to improve emotional intelligence? YOUR ANSWER CORRECT ANSWER Critical listening Supportive communication Engaging communication Emotional listening 51. What is the ultimate goal for leaders when supporting employees in their development of emotional intelligence? Accessibility Policy Accessibility Settings

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12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 16/22 YOUR ANSWER CORRECT ANSWER To encourage employees to adopt the same emotional intelligence strategies as themselves To have employees perfect their professional interpersonal relationships with coworkers To have employees improve the quality of their technical pro±ciency based on their stated job role To encourage employees to regularly think about issues relating to emotional intelligence 52. A leader is trying to improve staff's emotional intelligence and decides to support the use of incident debriefs Why did the leader decide to use this technique? YOUR ANSWER CORRECT ANSWER To increase rapport and trust between employees To provide feedback to employees To foster increased employee creativity To increase compliance due to its formal and recorded nature 53. An individual has the ability to guide others due to her knowledge base about a product. Her personality attracts admiration from others who are anxious to work for her due to these personality characteristics. Which pro±le exhibits this type of behavior? YOUR ANSWER CORRECT ANSWER Team member Leader Manager Director 54. An individual understands a project's goal, selects a group of employees who can work on the task, and encourages the team to begin work towards the desired result. The individual has the knowledge and personality to get the work accomplished successfully. Which behavior does this individual exemplify? Accessibility Policy Accessibility Settings

12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 17/22 YOUR ANSWER CORRECT ANSWER Control Managing Leadership Counseling 55. Which tactic involves leaders garnering support by engaging values, emotions, and beliefs? YOUR ANSWER CORRECT ANSWER Inspirational appeal Rational persuasion Legitimate power Referent power 56. A manager was promoted to a new position the previous year but had never been fully accepted by the staff in the department. Over time, the manager made decisions that gained the respect of the employees and was ±nally accepted as the leader of the department. Which type of power did this manager gain after a period of time in this department? YOUR ANSWER CORRECT ANSWER Referent Legitimate Reward Coercive 57. An experienced supervisor tells an employee that if the employee is late one more time during the next quarter that the employee will be terminated immediately. The employee is concerned about the pending consequence and assures the manager that the employee will change the behavior. Which type of power produced the change in this employee? YOUR ANSWER CORRECT ANSWER Coercive Accessibility Policy Accessibility Settings

12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 18/22 YOUR ANSWER CORRECT ANSWER Information Referent Expert 58. An employee who has worked at the company for 15 years was recently appointed as chief executive of±cer (CEO). Which type of power has the employee gained? YOUR ANSWER CORRECT ANSWER Expert Reward Referent Legitimate 59. During the quarterly business review, the regional sales directors presented their performance results to the department. The chief executive of±cer (CEO) is frustrated with the sales department and tells the director of that department that the director will be replaced if the sales department does not meet their quarterly quota. Which form of power is the CEO using? YOUR ANSWER CORRECT ANSWER Expert Coercive Referent Legitimate 60. A manager has met with each of her direct reports to understand their thoughts and feelings about day-to-da processes. The manager now needs to clearly state those needs and problems in order to move forward. Which step of the design process is the manager experiencing? YOUR ANSWER CORRECT ANSWER De±ne Accessibility Policy Accessibility Settings

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12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 19/22 YOUR ANSWER CORRECT ANSWER Ideate Prototype Empathize 61. A manager is working to create a more effective and streamlined sales process. The manager meets with each of their direct reports to discuss how daily time is spent and the various tools needed to complete a sale. Which stage of the design thinking process is the manager performing? YOUR ANSWER CORRECT ANSWER Ideate De±ne Empathize Prototype 62. A team has been struggling to ±nd success. To improve the situation, the manager asks the team to determine the factors that they feel are standing in their way and then challenge those assumptions. Which stage of the design thinking process is the team experiencing? YOUR ANSWER CORRECT ANSWER De±ne Ideate Prototype Empathize 63. A sales director rewards employees who regularly exceed standards with coffee shop gift cards. Employees who are not meeting standards are subject to additional tasks, such as paperwork ±ling. Which leadership style does the sales director embody? YOUR ANSWER CORRECT ANSWER Servant Visionary Accessibility Policy Accessibility Settings

12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 20/22 YOUR ANSWER CORRECT ANSWER Transactional Transformational 64. A project team is working on developing a schedule of events where each person is responsible for one component of the project; however, the team members are not meeting deadlines. Which type of leadership style contributed to this lack of cohesion and productivity? YOUR ANSWER CORRECT ANSWER Participative Task-oriented Laissez-faire People-oriented 65. A manager regularly listens to the team and encourages team innovation and contribution to the company. Which type of leadership style is the manager displaying? YOUR ANSWER CORRECT ANSWER Autocratic Laissez-faire Task-oriented Participative 66. Which style of leadership is appropriate for followers who have high competence but low commitment? YOUR ANSWER CORRECT ANSWER Telling Selling Participating Delegating Accessibility Policy Accessibility Settings

12/31/23, 4:59 AM WGU Student Portal https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/11222126/assessmentCode/PKLO/testDate/1701765422 21/22 67. Which type of leadership style is being depicted when managers clarify role expectations and set schedules for employees? YOUR ANSWER CORRECT ANSWER Autocratic Participative Laissez-faire People-oriented 68. What is a positive outcome of employees working under a manager with a participative leadership style? YOUR ANSWER CORRECT ANSWER High extrinsic rewards Clear role expectations High levels of motivation Speci±c directions from a manager 69. Which style of leadership carries a risk of non-cooperation among team members? YOUR ANSWER CORRECT ANSWER Autocratic Laissez-faire Participative Task-oriented 70. Which style of leadership is being used when a leader solicits input from the team, considers the information, and then makes the best decision to achieve an organization's goal? YOUR ANSWER CORRECT ANSWER Telling Autocratic Participative Accessibility Policy Accessibility Settings

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WGU Student Portal D072 Pre Assessment

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